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BT Infinity Extra review

Wednesday, November 4th 2015

This broadband package is no longer available with BT. BT Infinity (BT’s fibre optic broadband service) delivers a superfast signal to your home. We’ve taken a look at the ins and outs of the cheapest Infinity package provided by BT so you can decide if it might suit your needs.

We've reviewed the package’s speed, tech, value for money and call plan and give it an overall rating out of five.

Cable.co.uk overall rating
3.2

This is a good package let down by the 40GB usage limit. If you’re a moderate internet user who is considering streaming and downloading more content, you may want to skip this and go straight to the Unlimited BT Infinity 1 deal. If you plan on only surfing, shopping and using social media then this might be perfect for you.

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Speed & usage

Rating

3

BT Infinity Extra is BT’s entry-level package for those who want to move up to the lofty heights of fibre optic broadband. It has a speed of up to 38Mbps, which is fairly standard for an entry-level fibre optic package, and the average download speed, as measured by Ofcom, performs well next to the speed advertised by BT. It is worth remembering, however, that the speed you receive will depend on your area and circumstances, so it’s worth taking these results with a pinch of salt.

Where this package falls down slightly is with its 40GB download limit, which puts a halt on the fun, but should be sufficient for browsing, shopping and social media, but not so much for HD streaming, downloading large files or supporting a large number of wi-fi devices. If you do go over your data allowance, you’ll be charged £5.60 for every 5GB you go over, so it’s worth keeping an eye on it. The good news is that any content you stream or watch via the BT Sport app and online player will not count against your usage limit, so you can catch up with the footie without worrying about your remaining gigabytes.

Advertised download speed Up to 38Mbps
Average downloads (off-peak) 30.9Mbps – 34.4Mbps
Average downloads (peak) 30.6Mbps – 34.1Mbps
Advertised upload speed Up to 9.5Mbps
Monthly usage 40GB
Traffic management No
Static IP No
Minimum contract 18 months
Router Home Hub 5
Public wi-fi Yes
Prices from £8 per month
Info

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What you can do with it

Advertised

Actual

The ‘Actual’ speeds are those reported by Ofcom.

Call plan

Rating

3

All BT’s broadband deals and fibre packages require you to take out a call plan, which requires you to pay a monthly line rental charge, although the sting of line rental can be lessened by paying for an entire year’s worth of line rental upfront. This package comes with a weekend call plan, which means calls to 01, 02, 03, 0845 and 0870 are free at weekends, but this can be upgraded to an Unlimited Evening and Weekend calls package, which gives you free calls after 6pm, or the Unlimited Anytime package, which lets you make calls at any time for free.

There are also a number of optional extras that can be added to your call plan, such as Call Waiting and Call Diversion for a little bit extra.

Extras

Rating

5

One of the best reasons to opt for this package, or any BT internet deal for that matter, is the amount and quality of the extras you get thrown in. The major news here is getting access to the BT Sport App and Online Player, which you can watch on your laptop, tablet or phone without impacting on your usage limit. BT Sport features three channels that cover a wide range of sports, including Barclays Premier League football, Aviva Premiership Rugby and MotoGP.

Other extras include BT NetProtect Plus, which will keep your computer safe from viruses and spyware, BT SmartTalk, which means you can make mobile calls through your wi-fi for the same price as your call plan, BT Parental Controls, which can keep sensitive eyes off inappropriate websites, access to millions of BT wi-fi hotspots around the UK, and 5GB worth of space on the BT Cloud, so you can store a backup of data. So, all in all, there’s a lot to keep you interested.

Gauging whether the BT Infinity Extra package is good value for money depends on a number of things. BT Sport is a great extra for anyone that loves live sport and might remove the need to purchase an alternative, expensive sports package. Other than that, this package does offer value for money with all the other goodies on offer, but only if you are going to benefit from them.

However, all these extras do come at a price; this fibre optic speed is available from other providers at a lower price and without a data cap. Also worth noting is that in the most recent Ofcom customer satisfaction survey, as a broadband provider, BT scored 60% customer satisfaction, under the sector average of 67%.

  • Broadband
    Max download speed52Mb
    Max upload speed9.5Mb
    Monthly usageUnlimited
    Home Phone
    Daytime calls10.24ppm
    Evening calls10.24ppm
    Weekend callsInclusive
    Pricing & Contract
    Set-up cost£29.99
    Contract length18 months
    First year cost £413.87

    £31.99
    per month
    includes line rental

  • Broadband
    Max download speed76Mb
    Max upload speed19Mb
    Monthly usageUnlimited
    Home Phone
    Daytime calls10.24ppm
    Evening calls10.24ppm
    Weekend callsInclusive
    Pricing & Contract
    Set-up cost£9.99
    Contract length18 months
    First year cost £489.87

    £39.99
    per month
    includes line rental

All Infinity customers will receive the Home Hub 5, BT’s wireless router, free but subject to a small delivery charge. The Home Hub 5 is a pretty slick bit of kit, offering a fast wireless signal to all your devices thoughout the house. It can be set up in minutes and features dual-band technology to cut out interference and dropout, it is packaged to fit through your letterbox, and it even looks fairly stylish.

An engineer may need to visit your area to get you switched on to the fibre network and, in some cases, will need to visit your home to carry out some work on the line, but this will be discussed in advance with a BT engineer. A one-off activation charge will be added to your account when this is carried out.

BT Home Hub 5 Router

Overall Rating

3.2

BT Infinity Extra is a good introduction to the wonders of fibre optic broadband, but the 40GB usage really limits your fast connection; it’s like trying to run a Ferrari with a petrol tank the size of a jam jar.

This might be the perfect package for you if you don’t do much more than browse the internet or send and download small files, but will not be much good for streaming HD or downloading larger files. Other than that, among similar broadband choices on offer, this is a good package with good extras from a reasonably good company.

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