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EE fibre business broadband 38Mb review

EE is known for its mobile network and as a major provider of 4G. Along with its home broadband packages, it now offers business as well. But can you rely on a mobile network to provide your company with a fast and reliable internet connection?

The EE Fibre Business Broadband 38Mbps package is ample for small businesses. It comes with a call plan and unlimited data, as well as Norton security to keep you protected, but it's far from the perfect business solution.

Cable.co.uk overall rating
2

This business fibre package is a duplicate of EE’s home fibre broadband plan. It lacks technical support and any useful features such as static IP address. Although it may be cheap, for a business this package isn’t worth the investment.

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Speed & usage

Rating

3

This package comes with a download speed of 38Mbps; that’s enough bandwidth to connect a dozen devices and computers on one network. The actual speed of your fibre broadband will depend on a number of factors, including how far you are from the nearest street cabinet and how many people are sharing your line. The package also comes with an upload speed of 10Mbps.

EE operates a traffic management policy to ensure consistent speeds across its network, but any slowdown will only affect peer-to-peer file sharing. It prioritises certain activities such as VoIP services, useful for businesses that rely heavily on VoIP services to contact clients and employees.

Advertised download speed Up to 38Mbps
Average downloads (off-peak) Not available
Average downloads (peak) Not available
Advertised upload speed Up to 10Mbps
Monthly usage limit No
Traffic management Yes
Static IP No
Minimum contract 18 months
Router EE Bright Box 2
Public wi-fi Yes
Prices from £13.33 per month
Info

Scroll horizontally for more information.

What you can do with it

Advertised

Actual

‘Actual’ speeds for EE are not available from Ofcom.

Technical support

Rating

1

When it comes to technical support, EE offers nothing, with only the standard residential support service on offer. There is no dedicated business support team, nor any kind of fault fix guarantee time, both of which present a risky proposition for a business that cannot afford to be offline for long should a problem arise.

With regards to security, EE provides Norton Online Security free for the first 12 months, which gives you protection from viruses, spam, identity theft and hacker attacks. The major drawback is that it only protects up to three PCs, and offers insufficient protection for most businesses.

Extras

Rating

1

EE is known for offering great extras for its mobile customers, but when it comes to business broadband customers, useful extras are lacking. You get the same goodies as home broadband customers, such as two-for-one cinema tickets and meals at Pizza Express, but there are no serious benefits to businesses on offer, such as a static IP address, email addresses or web domains.

Weekend calls are free, but you have to pay for an anytime calls plan. Voicemail and a caller ID service are included for free but you can add extra calling features for £2.50 per month, such as call waiting, call divert and anonymous call rejection.

If you combine a 4GEE monthly mobile plan with any of EE’s unlimited business broadband packages, you get a boost to your mobile data allowance. With phone plans that range from £20 to £40 you will receive an extra 10GB of data, and with EE’s £46-per-month plan you will receive an extra 20GB of data.

Value for money

Rating

2

Although EE business fibre broadband is one of the cheapest fibre products on the market, it lacks the important features that a business package should offer.

This package comes in at a monthly cost of £13.33 with inclusive weekend calls, or £17.50 per month with anytime calls. You also have to factor in line rental at £13.13 per month on top. For around the same price, you can find other providers offering business services that include such essentials as a static IP address and technical support.

It is worth noting that there is an installation charge of £60 with the inclusive weekend calls package, but this does not apply to the more expensive anytime calls package.

Equipment & installation

Rating

3

An engineer will be sent to install the fibre connection to your premises and EE will send you a free Bright Box 2 router (with a small delivery fee), which is easy to install and set up yourself. It provides a fast and reliable internet connection throughout your property and can comfortably connect several computers to your network.

EE - Bright Box 2 Router

Overall Rating

2

EE’s fibre business broadband package has proved to be a poor choice for companies. The fact that the package is identical to the home broadband package says it all. The total lack of technical support and business extras such as static IP addresses means it is worth shopping around and looking for a true business package instead.

Get EE Fibre Business Broadband 38Mb

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