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Fuel business broadband

Low-cost, no-frills unlimited broadband and phone is Fuel Broadband's offering to the business telecoms market, with a range of standard and fibre optic services to suit firms looking for a cheap way to get online. A free static IP is offered on request and there are three levels of technical support to choose from, depending on your business needs and budget.

The provider has recently undergone a rebrand (it was formerly Primus Saver) so is Fuel business broadband still good value for money or does the low price come at the cost of a quality service? Our expert independent reviews of the provider’s three business broadband services give you the answer.

All Fuel Broadband business packages

Fuel 38Mb Business Fibre Broadband

2.4

£19

Fuel 38Mb Business Fibre Broadband
Fuel Business Phone and Broadband

2.2

£9.99

Fuel Business Phone and Broadband
Fuel 76Mb Business Fibre Broadband

2.2

£29.99

Fuel 76Mb Business Fibre Broadband

About Fuel business broadband

Fuel Broadband launched on 1 October 2014 following the rebrand of its former guise, Primus Saver. Super-cheap business phone and broadband remain the provider's unique selling point. In fact, it is one of the cheapest business providers on the market with deals from £9.99 per month (plus £9.99 line rental), so it is certainly worth a look if you want to keep costs down. Broadband usage is unlimited on all plans, although it is subject to traffic management, which curbs excessive usage at peak times. Fuel is pretty vague on what constitutes excessive however, so we advise users to check if your business relies heavily on downloads during business hours.

There’s a choice of three speeds up to a maximum of 76Mbps. The sub-standard router is a major snag however, as it’s unlikely to support the kind of activity this speed would normally allow. This means you’ll need to invest in a better quality router to utilise the fast fibre connection on several devices at once.

Technical support

There’s no security software or support on offer at Fuel, so you’ll need to subscribe to a separate service to protect your business from spam, malware, viruses and security threats. There’s a very basic level of technical support, with no time guarantee for when issues will be fixed, so businesses that would be damaged by any amount of time offline may be better off looking elsewhere.

Availability

Fuel Broadband shares the BT Openreach network to operate its broadband services, so availability is pretty equal to BT with widespread ADSL coverage and around 60% fibre optic coverage, which is increasing all the time. Enter your postcode below to see which Fuel broadband services are available in your area.

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Speed

Fuel offers three broadband speeds. The ADSL service is up to 16Mbps and the two fibre optic connections are up to 38Mbps and 76Mbps. The selection gives something to suit most small- to mid-sized businesses and it just depends on how many devices will be connected to your network and accessing the internet at the same time. The more staff and computers you have, the greater the speed you’ll need for downloading images and documents, VoIP calling and file sharing with minimum disruption. Unfortunately there’s no official speed data from Ofcom to reveal how fast Fuel’s services fare in reality. It’s a bit of a dive into the unknown.

Extras

Extra features are pretty sparse at Fuel. You have the choice of two call plans: a pay-as-you-go service at 1p per minute to landlines and 8p to mobiles, or unlimited daytime calls to 01, 02 and 03 numbers for £5 per month. Line rental is charged on all Fuel phone and broadband services at an affordable £9.99 per month – one of the cheapest rates on the market. Fuel also offers one static IP address, essential if you want to set up an email client or a web server, or operate a CCTV network. This is not available from the website and customers can only get it set up on request. That’s it in terms of extra perks but then at such a competitive price, you really do get what you pay for.

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