Home  ›  Business broadband reviews  ›  Fuel Broadband  ›  Fuel standard business broadband

Fuel Business phone and broadband review

If your business relies heavily on its broadband connection, chances are that Fuel's business broadband package is not for you. However, if you want a cheap, fuss-free broadband and pay-as-you-go landline package, then read on, this might be perfect.

With slow download speeds, a basic router, a dearth of extras and a lack of technical support, Fuel business broadband is firmly at the budget end of the broadband spectrum, but this cheap and cheerful approach could be just what you’re looking for.

Cable.co.uk overall rating
2.2

This is a cheap package that can’t be improved with extras. It’s slow, uncomplicated and perk-free – but not without a place in the market. If you need a simple connection to the outside world, and want to spend the smallest amount of money possible, this could be ideal.

Get Fuel broadband See all broadband reviews

Speed & usage

Rating

2

Fuel is primarily known for its cheap prices and basic service. It doesn’t shout about how fast its broadband is, but with this package you should be looking at a speed of up to 16Mbps. That isn’t particularly fast, but it should allow you to support a handful of devices processing simple day-to-day tasks, such as sending emails, browsing the internet and downloading small files. Things don’t improve too much with the upload speed. Up to 1Mbps will severely slow down anything you want to send over the internet, such as large files or using a VoIP service.

The good news is that it’s unlimited, so you can browse as much as you like without the fear of running into a data limit. However, traffic management is in place on this package in the form of a fair usage policy, which will slow your connection down if you have ‘excessive use’ during peak hours. Fuel will contact you in advance of any action, and advise you on how to level out your usage. The provider states that its packages are suitable for small- to medium-sized businesses, but we would suggest only picking this deal up if you have a small business with limited internet needs.

Advertised download speed Up to 16Mbps
Average downloads (off-peak) Not available*
Average downloads (peak) Not available*
Advertised upload speed Up to 1Mbps
Monthly usage limit No
Traffic management Yes
Static IP Yes
Minimum contract 24 months
Router Thomson TG582n
Public wi-fi No
Prices from £9.99 per month
Info

Scroll horizontally for more information.

What you can do with it

Advertised

Actual

‘Actual’ speeds for Fuel are not available from Ofcom.

Technical support

Rating

2

Things are all a little thin on the ground here. Good technical support is vital for businesses that live or die on their internet connections. If that describes your business, we would suggest that you look elsewhere for your business broadband. Fuel does provide a dedicated account manager from a UK-based customer service centre, so you have a single point of contact at all times. That sounds great, but there are very few promises surrounding fault completion times and technical support.

There is always a sense of ‘you get what you pay for’ surrounding Fuel. While this rings true with some of its residential packages, its business deals are not the cheapest on the market, and we would have expected to see a little more assistance for its business customers. As it stands, this falls below expectation, especially as good technical support is so fundamental for many companies when choosing a provider.

Extras

Rating

1

There are few ways to sugar coat this, Fuel business broadband is a threadbare package. There is a static IP option that you can enquire about by calling its helpline, but the only real options surrounding your package are what calling options you want. The standard business phone and broadband saver package comes with a pay-as-you-go call plan, with calls to UK landlines charged at 1p per minute and calls to UK mobiles at 8p per minute at all times. This can be upgraded to the business phone and broadband max package, which is exactly the same as the saver package but with free calls during the day.

There is a list of call features that can be added to your call plan for additional monthly fees. Answer 1571, withhold number and access to the telephone preference service are free, but options like call barring, 1471 and caller display all cost a little extra (between £2.50 to £3.50). These features are all present on the residential packages, so if you were looking for any business-only extras, you’re going to be disappointed.

Value for money

Rating

4

Value is the cornerstone of Fuel’s business model, and it does offer one of the cheapest business broadband packages out there at the moment. Whether it’s good value or not is a different question. Currently it costs less than £20 per month, including line rental, which is very low, but as we’ve already seen it comes with almost no extras. If you are looking for a straightforward broadband package that is not vital to the workings of your business, then this might seem like superb value.

Other costs come from the phone calls, which have cheap rates. However, if you feel that you’ll be spending a large amount of time on the phone to clients and customers, it might be worth upgrading to the inclusive daytime calls package. This costs a little extra, but does give you free calls to all UK landline numbers. If a cheap package for light usage is what you’re after, then this is good value.

Equipment & installation

Rating

2

This package comes with the free Thomson TG582n wireless router, but there is a £5.49 delivery fee. This is the same router that comes with the residential package. This is a single band 802.11n 2.4GHz router employing a 2x2 antenna array, which will struggle to distribute a fast signal over a wide area. You shouldn’t notice too much slowdown if your device is next to the router, but if it’s at the other end of your premises with a couple of walls in the way, you’ll see a noticeable drop in speed.

Fuel Broadband does offer free installation if you need a new business line put in at your address. There is also no charge attached to reconnecting an old line or transferring your existing number to new premises, which is a welcome bonus. However, if you are not in when the engineer calls, you’ll be charged around £50 – the standard engineer fee, and another fee to re-book the appointment.

Primus Saver Thomson TG582n Router

Overall Rating

2.2

Fuel's business broadband is about as rudimentary as it comes. If you are looking for a cheap, no thrills, unlimited broadband and pay as you go phone package, then this might be right up your street. The shoddy router, lack of technical assistance, non-existent extras and slow download and upload speed should, however, all be causes for concern for any business owner that relies on their broadband to make money.

Get Fuel Business Phone and Broadband

Top business broadband packages

Gigaclear standard business broadband

4

£59

Gigaclear standard business broadband
Virgin Media Red Speed bundle

4

£60

Virgin Media Red Speed bundle
Gigaclear Enterprise unlimited broadband

4

£290

Gigaclear Enterprise unlimited broadband
Virgin Media Business broadband-only

3.8

£40

Virgin Media Business broadband-only
Virgin Media Business broadband and phone

3.8

£55

Virgin Media Business broadband and phone

Leave your comment

We will never share your email address and it will not be displayed.

Your name
Notify me of replies by email

Why do we need your postcode?

Once you enter your postcode, Cable.co.uk will perform a live lookup and check all the available providers in your area.

This ensures you receive accurate information on the availability of providers and packages in your area.

Your information is safe with us. We won't share your postcode with anyone. Guaranteed.

Close