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Unlimited Fuel Broadband review

Wednesday, November 4th 2015

On the face of it, Fuel offers a compelling package with its unlimited broadband deal. With a speed of up to 17Mb, no data restrictions and pay-as-you-go calls included, it's a possibility for the average internet user, but does the lack of extras prevent it from becoming a must?

From speed to value and equipment to call plans, here is all the information you’ll need to help you decide whether this package is right for you.

Cable.co.uk overall rating
2.8

If you’re looking for a cheap broadband package that comes with pay-as-you-go calls and is totally unlimited, then this package might be for you. However, if money is less of a concern and you’re looking for a bit more performance and a few more extras and perks then you may want to look elsewhere.

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Speed & usage

Rating

3

Fuel offers a broadband download speed of 17Mb which, while not exactly fibre optic fast, is fairly typical across standard broadband packages. It is suitable for browsing the internet, streaming radio and standard definition TV or movies, and making video calls.

This speed is fairly average but, unfortunately, it’s impossible to tell the average download speed provided by Fuel, because figures for the company are not provided by Ofcom. You should check what you can get before you commit.

The good news with this package is that it’s totally unlimited, so you don’t have to worry about being charged extra if you shoot through your usage cap, and it doesn’t have a traffic management system that’ll throttle you at peak hours. This means you can download as much as you want, whenever you want, without the worry.

Advertised download speed Up to 17Mb
Average downloads (off-peak) Not available *
Average downloads (peak) Not available *
Advertised upload speed Up to 1Mbps
Monthly usage limit No
Traffic management No
Static IP No
Minimum contract 12 months
Router Thomson TG585n
Public wi-fi No
Prices from £17.60 per month
Info

Scroll horizontally for more information.

What you can do with it

Advertised

Actual

*Average speeds are not available from Ofcom at this time.

Call plan

Rating

3

Unlimited Fuel Broadband comes with pay-as-you-go calls as standard, and line rental is included in the monthly price of £17.60. You can add anytime landline calls to you plan for an £3 extra per month. Inclusive calls are free for up to 90 minutes, after which you can redial if you want to keep talking without charge. Outside of your call plan, call charges are comparable to others on the market. You can also keep your old number.

The three free extras you get with this plan are the 1471 service, Withhold Number, and the Telephone Preference Service, which prevents unsolicited sales calls. There are eight other extras, which range from Call Barring to Anonymous Caller Reject, that can be added to your phone line should you so wish. They all cost an extra £2.50 each per month apart from Anonymous Caller Reject, which costs £3.50.

Extras

Rating

1

One of the major drawbacks with Fuel, as with many of the budget providers, is that it’s pretty thin on the ground with extras and perks. For a small delivery charge you’ll receive a router, so you can connect all your wireless devices, and you’ll also receive one free engineer visit if you need a line installed at your property. Any subsequent engineer visits will set you back £59.

Fuel also offers its customers free technical support and UK-based customer service, which can be accessed over the phone between the hours of 8am to 5.30pm Monday to Friday.

Priced from £17.60 per month (including line rental), without usage caps or traffic management, Fuel offers a pretty good deal. Where Fuel has cut back on extras, it has carried the savings over to the customer, so if you are only looking for the fundamentals and not much else, this could be for you.

Fuel will also charge you £2.25 if you want paper billing, and if you choose any payment method other than Direct Debit, you’ll be hit with another £2.25 charge. Minor savings aside, the overall cost of the package does represent good value and it is one of the cheapest unlimited broadband packages out there.

Following the trend of Fuel’s paltry extras, the technology provided is also rather lacking. The router supplied with this package is the Thomson TG582n, which suffers when compared to the routers supplied by the top providers. However, in the spirit of Fuel, it is just enough to do the most basic actions and it will get you online and surfing wirelessly.

It features four 10/100 Ethernet ports so you can also connect devices that require a physical connection, and it runs with single band technology (as opposed to the more powerful dual band), so it does not put out a hugely strong signal, but it should be enough to reach around your property. If it struggles, a signal booster could help.

Fuel broadband - Thomson TG585n Router

Overall Rating

2.8

This is a solid standard broadband package that enables those on a budget to get online and call their friends and family. The lack of traffic management or fair usage policy is refreshing, but the limited router and lack of extras is disappointing. If you’re not bothered about extras and just want cheap unlimited broadband with an optional call package, then this is for you.

Get Unlimited Fuel Broadband

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