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TenTel Hello fibre unlimited review

Tuesday, November 17th 2015

Tentel is no longer in operation. Existing customer contracts have been taken over by TalkTalk.

On the face of things, the package seems largely straightforward. There are no extra exciting bells and whistles on offer unlike some packages from other providers. This simplicity is refreshing… but it also belies the lack of extra features or perks that some may find attractive.

Cable.co.uk overall rating
2.8

Is TenTel Hello fibre broadband unlimited worth your cash? It comes with unlimited usage at 76Mb and is fairly middle-of-the-road price-wise. But there is little in the way of extras, activation is expensive, there’s no call plan as standard, and it comes on an 18-month contract.

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Speed & usage

Rating

4

TenTel’s fibre broadband speed clocks in at 76Mb, which is the standard ‘premium’ speed for the majority of fibre broadband packages. It will be more than sufficient for large households.

There is no official information from Ofcom as to the actual speeds you get with TenTel fibre broadband. Bear in mind that you’re unlikely to get the exact speed advertised. In all likelihood, your actual speed will be somewhat slower.

The package comes with truly unlimited usage, giving TenTel a significant boost over those fibre providers who insist on keeping usage capped to a limit. You can download, stream video, play online games, and do all sorts on TenTel fibre broadband unlimited without having to worry about being charged for excess use.

Advertised download speed Up to 76Mb
Average downloads (off-peak) Not available
Average downloads (peak) Not available
Advertised upload speed Up to 19Mb
Monthly usage limit Unlimited
Traffic management No
Static IP No
Minimum contract 18-months
Router Not specified
Public wi-fi No
Prices from £32 per month
Info

Scroll horizontally for more information.

What you can do with it

Advertised

Actual

The ‘Actual’ speeds are those reported by Ofcom.

Call plan

Rating

3

TenTel fibre broadband doesn’t come with a call plan as standard. Instead you have to add one at the point of purchase.

There are four call plans available, each with a slightly greater amount of inclusive minutes than the last. The basic call plan (Hello Calls 60) comes with 60 inclusive minutes and costs £2.50 per month. The top-tier plan (Hello Calls Unlimited) has unlimited inclusive minutes and costs £7.50 per month.

Along with the call plans themselves, you can further augment your TenTel fibre package with the addition of a call plan add-on. Example add-ons include half-price calls to mobiles and cheap calls to international destinations.

TenTel line rental costs £15.99 per month.

Extras

Rating

2

Extra features are somewhat thin on the ground with TenTel fibre. You get a free broadband router when you join (though the make and model remains a mystery) and this is delivered for free. Whether or not that counts as an ‘extra’ however, remains debatable.

Stretching the term ‘extra feature’ even further, one of TenTel’s notable extras is its wholly UK-based customer support. This can be an important selling point for some people.

Along with the UK-based support, TenTel provides a customer service charter that outlines its customer service promises. How much of this is just talk and not action is hard to quantify without official statistics on its performance. Hopefully, Ofcom will provide information to this effect in the future.

When you buy a TenTel broadband package, you have the option to purchase a Roku TV streaming stick or box, at up to 50% off the standard price. This enables you to watch a wide variety of channels and streaming services, including Netflix, Channel 4, Now TV and BBC iPlayer, and comes on a contract-free basis. Note that some services will require a separate subscription.

It isn’t the cheapest fibre broadband package out there – TalkTalk, Plusnet, SSE, and Origin Broadband all have it beaten on price. All of these providers also offer unlimited fibre broadband.

TenTel fibre comes on an 18-month contract, which, like its 76Mb speed, isn’t unusual for fibre broadband plans. You’ll be tied in for the full length of this contract and if you leave early you will be charged an early cancellation fee.

Curiously, all TenTel’s standard broadband packages come on 30-day contracts with no termination fees. This only serves to highlight the length of the fibre contract.

One of the best things about TenTel is the honesty of its pricing. All its costs are laid out upfront, so you’ll know exactly what you’ll be paying. This leads in to something that’s not so great: the activation fee.

To get TenTel fibre broadband you have to pay an upfront activation fee of £49. By its nature as an activation fee, you have to pay this before you can start receiving fibre broadband.

Other than the activation charge, the rest of the installation process is free. The only exception is if you don’t have a phone line at all, at which point you will need to order the installation of a new line. This requires an engineer visit and costs £65.

There are many things mankind may never know. The purpose of life. The reality of external universes... And the make and model of TenTel’s fibre router. We expect it to be a basic ZyXEL router, but don’t hold us to that.

You can upgrade to TenTel’s premium router, the Thomson TG799, for an extra payment of £99.99. This is a fairly basic model, at least in terms of fibre routers, so we’d recommend choosing something with a bit more oomph if you’re looking for a different router to the one included for free.

Overall Rating

2.8

TenTel is a good all-rounder for fibre broadband. The speed and pricing are fairly standard and while the inclusion of unlimited usage is good, many other providers offer the same for less.

The transparency of its pricing is a breath of fresh air. So if you’re tired of being taken for a ride by the big name providers, TenTel may be the one for you.

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