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Virgin Media Big Red Performance review

Virgin Media offers a variety of fibre business broadband packages, which includes Big Red Performance; an uncontended, high-speed service for businesses looking for an exclusive-use connection.

The Virgin Media Big Red Performance package comes with symmetric speeds, meaning upload and download speeds are the same. Read our impartial review to decide whether this is the right package for your needs.

Cable.co.uk overall rating
3.6

|f you are looking for a dedicated leased line package, you may want to consider Virgin Media's Big Red Performance. It comes with symmetric speeds of up to 100Mbps, unlimited usage and free calls. The major drawback is the price, so you may want to look at alternatives before you commit.

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Speed & usage

Rating

5

Virgin Media's Big Red Performance is a symmetric service, meaning you get the same speed in both directions. It comes with several speed options, from 30Mbps to 100Mbps. The lowest speed is ideal for small businesses with just a few employees. If you are looking for even more speed, the Big Red Internet package offers speeds of up to 1Gbps, which could comfortably meet the needs of a hundred devices or computers, so is ideal for larger companies. Even 100Mbps bandwidth is ample to carry out several online activities at once, such as file sharing, streaming video content and conducting meetings with clients via Voice over Internet Protocol (VoIP) services such as Skype.

For most businesses, the upload speeds are just as important as the download speeds. With the higher tier speeds, you can send large files in seconds. In addition, the lack of usage limits and traffic management means you can download and upload as much as you need to, whenever you need to.

Advertised download speed 30Mbps to 100Mbps
Average downloads (off-peak) Not available
Average downloads (peak) Not available
Advertised upload speed 30Mbps to 100Mbps
Monthly usage limit No
Traffic management No
Static IP Yes
Minimum contract 36 months
Router Cisco router
Public wi-fi No
Prices from from £325 per month
Info

Scroll horizontally for more information.

What you can do with it

Advertised

Actual

‘Actual’ speeds for Virgin Media's Managed Internet Access package are not available from Ofcom.

Technical support

Rating

4

To ensure the efficient running of any business, it’s essential to have reliable technical support. Virgin Media offers support from a team of experts that is available 24 hours a day via a free 0800 number. Once you have logged in your query, Virgin will send out an engineer as soon as possible, meaning you shouldn’t be without a connection for long.

As well as technical support, having the right security is essential. For an additional fee, Virgin Media offers its Managed Firewall service. This service includes anti-virus, anti-spam and web filtering features, and as it is fully managed and monitored by Virgin Media, you don’t need to hire additional staff nor do the job yourself.

Extras

Rating

3

Virgin Media doesn’t disappoint when it comes to extras. You can get five free static IP addresses on request. These allow you to run your own business servers, host websites, connect to your computer via remote access and conduct VoIP calls. You can get more static IP addresses at an additional cost.

If you want to add on a call package, it might be worth considering a Virgin ISDN connection, which enables voice, data, internet application and video conferencing transferral at high speed. Alternatively you can choose a standard call package with unlimited national calls.

You can choose to add a mobile SIM to your package from just £10 with 1GB of data to use.

Value for money

Rating

2

When it comes to a leased line package, you will be expected to splash out a lot of money – after all you are getting a dedicated line. Prices start from £325 per month for the 30Mbps package. The cost of any package will depend on a number of variants, including whether you want any phone lines, extra static IP addresses or any additional security support. There are other providers that offer a leased line package at a cheaper price, so you may want to shop around.

There is a one-off installation fee of £49, but this can be covered by the SuperConnected Cities programme if you are situated in one of the participating cities.

Equipment & installation

Rating

4

This package comes with a Cisco router, which allows you to connect several devices and computers to your wi-fi network. If you own a retail store, café, restaurant or salon, your customers can also connect their smartphone or tablets to the network.

Once you have purchased your leased line, an engineer will be sent out to install your line and router. Leased lines channel speed to your property via fibre-to-the-premises (FTTP). This involves the extension of the fibre optic network right into your property, allowing you to get the fastest speed possible. When you are connected you will have access to 24/7 support.

Virgin Media - Cisco Router

Overall Rating

3.6

Virgin Media's Big Red Performance offers a good package for small to medium businesses. It offers symmetric speeds, unlimited usage, static IP addresses, valuable technical support and no traffic management.

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