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Investigation: How accessible are broadband customer services to the deaf community?

Monday, August 13th 2018

The Equality Act 2010 insists that all organisations have a duty to make reasonable adjustments for users with additional needs, while Ofcom requires all landline, broadband and mobile companies to...

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Sky Q to get voice control feature and 'favourites' menu

Thursday, October 12th 2017

The voice control feature allows users to speak commands such as ‘change channel to Sky Atlantic’ or ‘play The Walking Dead’ into their remote. Using phrases like ‘go to Sky Store’...

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Three trials new in-store sign language service for deaf customers

Monday, September 25th 2017

The operator already offers customers the option of communicating via a British Sign Language (BSL) interpreter on its website. Now it is extending its partnership with interpreting agency Sign...

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Phone providers to be banned from charging for caller ID

Tuesday, September 19th 2017

The change is one of a number being made by Ofcom as it tweaks some of its regulations in order to provide more protection for consumers. Ofcom said caller display features can help people...

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42% of non-voters would be more likely to vote if they could do so online

Wednesday, June 7th 2017

A poll by Cable.co.uk found that 42% of UK adults who are not planning to vote in the 8 June General Election would be more likely to cast their ballot if they could do so online. Two years ago...

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EE offers Welsh language customer service and gives Cardiff 4G boost

Friday, June 2nd 2017

The company has also tripled the capacity of its network in Cardiff as the city prepares to host the Champions League final tomorrow. As part of its efforts to improve customer service, EE is...

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Government rejects 30Mbps minimum speed for broadband USO

Thursday, April 27th 2017

Digital minister Matt Hancock, during a debate on the Digital Economy Bill yesterday, said there were “serious concerns” about an amendment passed by the House of Lords in February. The...

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Ofcom: Lack of on-demand subtitles leaving deaf and blind viewers behind

Monday, April 10th 2017

A report by the communications watchdog found that 68% of on-demand platforms didn’t provide any access services at all between April 2015 and March 2016. And while 32% did provide some...

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Millions of low-income households could be overpaying for broadband

Wednesday, March 22nd 2017

BT offers a basic phone and broadband package at a reduced rate to people claiming benefits such as income support or universal credit. But a report by Ofcom says less than 10% of those eligible...

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A fifth of disabled people are living without the internet

Thursday, March 16th 2017

Ofcom’s Access and Inclusion report found that 79% of disabled consumers have access to the internet, up from 65% in 2014. But that still means a fifth of disabled people cannot get online. By...

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