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Stick, twist, or argue with the dealer? What to do about the Virgin Media 4.7% price hike

Thursday, August 3rd 2017

Broadly speaking there are three options you should consider: Stay and do nothing, switch, or stay and try to haggle Virgin Media down to something you find palatable. Or, as I like to think about...

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Virgin Media customers set for 4.7% price rise in November

Wednesday, August 2nd 2017

The majority of customers will see their bills increase by between £1.99 and £3.99 as an average hike of 4.7% kicks in. Virgin has started writing to customers to explain the changes and said...

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Ask the expert: What's the fastest broadband you can get?

Wednesday, August 2nd 2017

Traditional wisdom (that is to say, wisdom received from organisations trying to sell you things) says bigger numbers (megabits, megapixels and so on) are always better. But are they? Not...

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BT offers to deliver universal 10Mbps broadband service by 2022

Monday, July 31st 2017

The telecoms giant is ready to invest between £450m and £600m – and use a range of broadband technologies – to help the government deliver its target of universal coverage. BT’s proposal...

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Cable.co.uk offers exclusive Plusnet fibre broadband deal

Wednesday, July 26th 2017

The unlimited fibre package is £24.99 a month, including line rental, and comes with £50 cashback and no activation fee. It gives you download speeds up to 38Mbps, upload speeds up to 1.9Mbps...

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Ask the expert: When should I consider switching my broadband provider?

Tuesday, July 25th 2017

People are funny. In an area of psychology called ‘behavioural economics’ (don’t let that put you off, it’s just the science of why we make irrational decisions), studies have found that we...

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First Utility offers broadband deals to wider public

Tuesday, July 25th 2017

The company launched a range of broadband deals earlier in the year for existing customers, but has now opened them up to the wider public. Basic up to 17Mbps broadband is £18.99 a month with...

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Cross-party group of MPs prepares to declare war on poor broadband – again

Monday, July 24th 2017

The original BIG report, signed by some 90+ MPs, called on Ofcom and the government to force BT Openreach to split its ‘natural monopoly’ – a term used in the report to describe BT’s...

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Ask the expert: Do I need a landline to get a broadband deal?

Monday, July 24th 2017

So why can’t we separate the two? The answer is tricky, so I’d like to split it into two parts. In the first part, I’m going to explain why most broadband deals demand a landline, and in the...

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Sky ad banned for claims that its broadband is 'super reliable'

Wednesday, July 19th 2017

The Advertising Standards Authority (ASA) said Sky did not have enough evidence to back up its claims and the ad was therefore likely to mislead consumers. The TV ad was shown in July last year...

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