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BT hit with record £42m fine over delayed broadband installations

Wednesday, March 29th 2017

The telecoms giant is also expected to pay out around £300m in compensation to the affected providers. Ofcom imposed the fine following an investigation into Openreach, BT’s network...

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Ofcom proposes automatic compensation for broadband failures

Friday, March 24th 2017

Under plans set out by the regulator today, customers who suffer slow repairs, missed appointments or delayed installations would receive money back without having to ask. The compensation would...

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Millions of low-income households could be overpaying for broadband

Wednesday, March 22nd 2017

BT offers a basic phone and broadband package at a reduced rate to people claiming benefits such as income support or universal credit. But a report by Ofcom says less than 10% of those eligible...

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Plusnet fined £880,000 for billing ex-customers for phone and broadband

Wednesday, March 22nd 2017

Around 1,000 ex-customers were overcharged a total of more than £500,000 between May 2011 and September 2015. The fine follows an investigation by Ofcom, which found Plusnet had broken a...

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Rural areas to benefit from extension of Scottish fibre broadband rollout

Tuesday, March 21st 2017

Stronger than expected take-up of fibre services has seen £15.6m reinvested back into the Digital Scotland Superfast Broadband project. Scottish finance secretary Derek Mackay said the extended...

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Southwark to get free ultrafast public wi-fi via BT's new phone kiosks

Tuesday, March 14th 2017

A number of new kiosks offering free ultrafast wi-fi, phone calls, mobile charging points and local information will be installed by the telecoms giant. The kiosks, called Links, are the...

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Openreach connects first customer in rollout of G.fast broadband service

Monday, March 13th 2017

Temiz book-keeping Ltd can access ‘ultrafast’ speeds thanks to the new technology, which delivers speeds up to 330Mbps over Openreach’s existing network of copper wires. The accountancy...

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'Significant day' for broadband users as BT agrees to legally separate Openreach

Friday, March 10th 2017

At the request of Ofcom, Openreach will become a distinct company with its own staff and management, and a “legal purpose to serve all of its customers equally”. It will also have to consult...

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Still no broadband six months after purchase – now BT says it's 'too muddy' to install it

Thursday, March 9th 2017

Helen Carby, 46, ordered broadband and a phone line from the telecoms giant after moving into a cottage in rural Cumbria last August. As there was already a BT box and phone cable in the house...

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BBC to broadcast coverage of women's football world cup in 2019

Monday, March 6th 2017

Announcing the acquisition on International Women’s Day, the BBC said there will be “extensive coverage” of every game of France 2019 across TV, radio and online. The BBC’s TV coverage...

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