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BT cuts 4,000 jobs worldwide and slashes CEO's bonus

Thursday, May 11th 2017

The job losses, which will save the company £300m over two years, will be in back-office and managerial sectors. BT chief executive Gavin Patterson and former finance director Tony Chanmugam...

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Plusnet to 'reluctantly' increase price of line rental and call plans

Monday, May 8th 2017

The provider is putting up line rental by £1 – taking it from £17.99 to £18.99 and bringing it in line with the amount charged by parent company BT. Plusnet’s Line Rental Saver, which...

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Pure Broadband offers fibre services over GTC utility network

Wednesday, April 26th 2017

The open-access networks built by GTC already offer customers a choice of providers including Direct Save Telecom, Love Your Broadband, Seethelight and Vfast. GTC’s networks, which also carry...

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Investigation: Why broadband in Britain's new-builds is so dreadful only 1 in 20 homebuilders is confident it's even available

Tuesday, April 25th 2017

Only one of the country’s top 20 developers said fibre broadband was available at all of the properties built by them in the past year. Asked what percentage of homes built in the past 12...

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Ofcom sets out plans to open up BT's broadband network to rivals

Thursday, April 20th 2017

The regulator said last year that Openreach’s network of ducts and poles should be made available for other providers to build their own fibre networks. Openreach, which is in the process of...

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BT network will support Met Police rollout of body-worn cameras

Thursday, April 13th 2017

The provider has won a £100m contract to build fixed and wireless networks across the force as well as a range of cloud and IT services. The technologies will help support faster responses to...

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Millions sign up to BT nuisance call blocking service

Thursday, April 13th 2017

BT Call Protect diverts unwanted calls into a junk voicemail box and is estimated to have reduced the number of scammers and other nuisance callers reaching customers by 65% since its launch in...

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Broadband providers told to 'up their game' as Ofcom publishes customer service data

Wednesday, April 12th 2017

The regulator’s Comparing Service Quality report shows the average call waiting time for broadband customer services is two minutes 51 seconds. Plusnet customers face the longest wait to be...

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Broadband customers paying the price for loyalty, says Citizens Advice

Tuesday, April 11th 2017

Analysis of five providers’ most basic broadband packages found that bills go up by an average of £9.45 a month or £113 a year at the end of a fixed contract period. Citizens Advice said...

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BT dominates Ofcom list of broadband complaints

Wednesday, March 29th 2017

The telecoms watchdog received 33 complaints per 100,000 customers about BT between October and December 2016, putting it top of the list. Plusnet, which is owned by BT, is second on the list...

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