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EE customer charged £170 for service he didn't know he was subscribed to

Thursday, September 15th 2016

David Cox (pictured) has been charged £3.33 every Wednesday for more than 12 months but only noticed a few days ago. The charge comes from Mobile Academy (also called Mobitrans), a company that...

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EE: Extra 4G network capacity will get the best out of new smartphones

Tuesday, September 6th 2016

The company has already enabled the first stage its 4G+ network, which uses two blocks of mobile spectrum, in around 150 UK towns and cities. The next stage is to enable access to a third block of...

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EE and Virgin Mobile customers affected by network problems

Friday, September 2nd 2016

The issue is also affecting customers of Virgin mobile, which uses the EE network. According to the Down Detector website, the problems started at around 7am today. An EE spokesperson said the...

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TPO Mobile customers left with no phone service in 4G switching 'chaos'

Wednesday, August 24th 2016

TPO Mobile, previously known as The People’s Operator, signed a contract with Three in November to use its network and launched a new 4G service last month. It had previously used the EE...

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Olympic gymnast racks up £3,700 roaming bill playing Pokemon Go

Wednesday, August 3rd 2016

Mr Uchimura, a Japanese gymnast preparing for the Rio Olympics, managed to run up a roaming bill of £3,700 playing the augmented reality game. The reigning all-around gymnastics Olympic and world...

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EE roaming problem leaves holidaymakers without a signal

Monday, August 1st 2016

A number of customers currently abroad have said they are unable to make calls, send texts or get online. A spokesperson for the provider said: “We’re aware that some EE customers travelling...

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Ofcom plans to make it easier to switch between BT, Virgin and Sky

Friday, July 29th 2016

Changes introduced by Ofcom last year made it easier for consumers to switch between providers that use the broadband network operated by Openreach – including BT, Sky, TalkTalk and...

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BT should invest more in Openreach or be split up, say MPs

Tuesday, July 19th 2016

In a damning report published today, the Culture, Media and Sport Committee said the shortfall in investment could be “hundreds of millions of pounds a year”. The committee said BT has...

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Ofcom figures show EE still most complained-about broadband provider

Friday, July 8th 2016

The communications regulator received 34 complaints about EE per 100,000 customers between January and March 2016. EE has now been named the most complained-about broadband provider for each of...

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EE: Glastonbury 2016 was world's most connected festival

Thursday, June 30th 2016

Festivalgoers used 25 terabytes of data at the Worthy Farm event – 70% more than predicted and the equivalent of downloading headliners Coldplay’s Hymn For The Weekend six million times. Five...

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