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Plusnet named 'best provider' in Cable.co.uk's broadband awards

Monday, November 21st 2016

The Yorkshire-based provider also won the awards for best customer service, best reliability and best value as it scooped four of the five prizes voted for by consumers. The other award decided...

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Ofcom stops BT/EE from buying more 4G spectrum

Monday, November 21st 2016

The airwaves used by mobile providers – known as spectrum – are auctioned off periodically by Ofcom and up until now there has been no cap on how much spectrum any one network can...

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EE and Vodafone take top honours in mobile network tests

Wednesday, November 9th 2016

Two network testing companies – Global Wireless Solutions (GWS) and P3 – carried out separate tests on the UK’s four mobile networks throughout August and September, and published their...

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EE overcharged for calls made to its customer service number, says Ofcom

Monday, November 7th 2016

Ofcom has today said there is “reasonable grounds” to believe EE overcharged customers who called the service while roaming in the EU. The communications watchdog has been investigating EE...

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Mobile roaming would help solve UK's 'not-spot' problem, say MPs

Monday, October 31st 2016

A report by the British Infrastructure Group (BIG) said mobile roaming would help eliminate partial not-spots – areas not covered by one or more mobile network. The report, which is backed by...

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London has the UK's best 4G coverage but the slowest speeds

Wednesday, October 5th 2016

OpenSignal’s State of Mobile Networks report uses crowd-sourced data to measure the performance of the UK’s 3G and 4G networks. It found that both 3G and 4G signals were easier to find in...

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BT is the UK's most complained-about broadband provider

Wednesday, September 28th 2016

The communications regulator received 26 complaints about the telecoms giant per 100,000 customers between April and June 2016. It is the first time since its inclusion in Ofcom’s broadband...

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EE customer charged £170 for service he didn't know he was subscribed to

Thursday, September 15th 2016

David Cox (pictured) has been charged £3.33 every Wednesday for more than 12 months but only noticed a few days ago. The charge comes from Mobile Academy (also called Mobitrans), a company that...

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EE: Extra 4G network capacity will get the best out of new smartphones

Tuesday, September 6th 2016

The company has already enabled the first stage its 4G+ network, which uses two blocks of mobile spectrum, in around 150 UK towns and cities. The next stage is to enable access to a third block of...

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EE and Virgin Mobile customers affected by network problems

Friday, September 2nd 2016

The issue is also affecting customers of Virgin mobile, which uses the EE network. According to the Down Detector website, the problems started at around 7am today. An EE spokesperson said the...

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