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Report: Mobile customers being sold expensive contracts they don't need

Friday, April 1st 2016

A mystery shop of the UK’s major providers, commissioned by the charity, found that average monthly tariffs recommended by staff were £23.16 – more than double the price of the most suitable...

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Ofcom: EE is the best 4G network in five UK cities

Thursday, March 31st 2016

The telecoms regulator carried out mobile network tests in five UK cities – Cardiff, Edinburgh, Liverpool, London and Norwich – in November and December last year. Its Smartphone Cities...

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EE still most complained-about broadband provider, Ofcom says

Wednesday, March 30th 2016

The regulator releases data each quarter on the number of consumer complaints it received against major telecoms and pay TV providers, allowing consumers to compare performance. The latest...

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Ofcom: Mobile contracts could go up by 20% if Three merges with O2

Tuesday, March 15th 2016

An Ofcom report looking at the impact of ‘disruptive’ firms on mobile markets found that prices could go up by between 17.2% and 20.5%. The proposed merger of Three and O2 – two of the...

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Manchester topples Liverpool in mobile performance league

Tuesday, March 15th 2016

The latest Metro Ranking Report from mobile analytics company RootMetrics put Manchester in top spot for mobile performance out of 16 UK ‘metro’ areas. The city took the title from previous...

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Will Brexit mean higher mobile roaming charges in Europe?

Tuesday, March 15th 2016

A report from ABTA and Deloitte, titled What Brexit Might Mean for UK Travel, warned that a ‘leave’ vote could mean that caps to mobile roaming are removed, along with a ban due to come into...

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RootMetrics: EE still UK's best mobile network

Wednesday, February 10th 2016

The UK’s largest operator, which is now owned by BT following the completion of its £12.5bn acquisition by the telecoms giant, was also named the fastest operator in the RootMetrics 2nd Half 2015...

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MP: New bill will give consumers power to leave inadequate mobile providers

Wednesday, February 3rd 2016

Former Lib Dem cabinet member Alistair Carmichael told the Commons that poor mobile connectivity is hampering social and economic development in some of the UK’s “most fragile...

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BT to retain EE brand after completing £12.5bn takeover

Monday, February 1st 2016

The mobile provider is one of six lines of business that form BT’s new organisational structure, the telecoms giant has announced. BT completed the £12.5bn takeover of EE last week after being...

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Government to host summit on broadband and mobile 'not-spots'

Monday, February 1st 2016

Matt Warman, MP for Boston and Skegness, said the summit on Wednesday will see digital minister Ed Vaizey host representatives from both large and small fixed and mobile broadband providers, as well...

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