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Ofcom proposes automatic compensation for broadband failures

Friday, March 24th 2017

Under plans set out by the regulator today, customers who suffer slow repairs, missed appointments or delayed installations would receive money back without having to ask. The compensation would...

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First Utility targets 'out of contract' broadband customers

Thursday, March 23rd 2017

The company is targeting the 15m households it says are paying over the odds for broadband because they are out of contract with their provider. It says the situation has strong parallels with...

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Virgin Media to offer 100Mbps broadband as standard

Wednesday, March 22nd 2017

The provider will also be making speeds of 300Mbps widely available for the first time. Launching the new Virgin Fibre brand today, the company announced an entry-level broadband package faster...

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Millions of low-income households could be overpaying for broadband

Wednesday, March 22nd 2017

BT offers a basic phone and broadband package at a reduced rate to people claiming benefits such as income support or universal credit. But a report by Ofcom says less than 10% of those eligible...

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Plusnet fined £880,000 for billing ex-customers for phone and broadband

Wednesday, March 22nd 2017

Around 1,000 ex-customers were overcharged a total of more than £500,000 between May 2011 and September 2015. The fine follows an investigation by Ofcom, which found Plusnet had broken a...

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Vodafone confirms price hike of 3.2% for pay monthly customers

Tuesday, March 21st 2017

The announcement follows the latest adjustment to the retail price index (RPI), a measure of the UK’s general rate of inflation published by the Office for National Statistics. All Vodafone...

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S4C gets £10m loan to 'secure future of Welsh language broadcasting'

Tuesday, March 21st 2017

The loan will be used to relocate the channel’s headquarters to Carmarthen, creating 800 jobs, while S4C will share technical facilities with the BBC in Cardiff to reduce overheads. As well as...

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Rural areas to benefit from extension of Scottish fibre broadband rollout

Tuesday, March 21st 2017

Stronger than expected take-up of fibre services has seen £15.6m reinvested back into the Digital Scotland Superfast Broadband project. Scottish finance secretary Derek Mackay said the extended...

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Household spending on broadband falls even as data use increases

Monday, March 20th 2017

According to an Ofcom report on pricing trends, the average monthly household spend on broadband, TV, landline and mobile phone services fell by 9% to £133 in real terms between 2005 and...

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A fifth of disabled people are living without the internet

Thursday, March 16th 2017

Ofcom’s Access and Inclusion report found that 79% of disabled consumers have access to the internet, up from 65% in 2014. But that still means a fifth of disabled people cannot get online. By...

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