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Should you be charged for leaving your broadband contract early?

Thursday, June 21st 2018

These early termination charges are written into the terms and conditions of your broadband contract and providers are generally well within their rights to charge them. But that doesn’t stop...

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Data watchdog to hit 'rogue' nuisance call bosses with fines up to £500,000

Wednesday, May 30th 2018

The Department for Digital, Culture, Media and Sport is proposing a new law that sees company bosses taking responsibility for any unsolicited nuisance calls that their firms make. Research carried...

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Virgin could have broken Ofcom rules over early termination charges

Tuesday, May 22nd 2018

The provider is accused of charging early termination fees that were too high and requiring customers moving home to either sign a new contract or pay a fee to leave. It is also thought that...

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Virgin Media defends its broadband speeds following Which? report

Friday, May 18th 2018

The consumer website said customers on Virgin’s 200Mbps package were in fact getting an average of 52Mbps – just 26% of the speed promised. Its analysis was based on data from its own...

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Ofcom: Consumers could be overpaying for broadband, but most get a good deal

Thursday, May 17th 2018

Ofcom points out in its pricing trends report pricing trends report that the non-discounted price for BT’s standard (ADSL) broadband service is £42.99 a month, while the provider offers fibre...

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MPs ask digital secretary to help speed up 4G rural rollout

Monday, May 14th 2018

They want a legally-binding coverage obligation imposed on the four network operators – EE, Vodafone, Three and O2 – to support the government’s ambition for mobile coverage to reach 95% of...

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Increase in fibre uptake leads to rise in UK average broadband speed

Wednesday, May 9th 2018

More than half (58%) of people with home broadband connections are now on so-called superfast services, defined by Ofcom as delivering download speeds of 30Mbps or more. And more households...

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New ad rules offer consumers a 'better understanding' of broadband speed claims

Tuesday, May 8th 2018

The Advertising Standards Agency (ASA) announced in November 2017 that broadband packages should be advertised using the average speed available to the majority of customers at peak time. Until...

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Time for Ofcom to get tough on operators' rural 4G coverage plans, says CLA

Friday, May 4th 2018

The CLA, which represents some 30,000 landowners, farmers and rural businesses in England and Wales, said mobile operators are reluctant to deliver coverage in rural areas on their own...

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Ofcom customer satisfaction report names TalkTalk as worst broadband provider

Thursday, May 3rd 2018

Ofcom, the communications regulator, released the best and worst broadband, mobile and landline provider, in its annual report of customer service in the telecoms sector. According to the report,...

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