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TV viewers 'more satisfied' with Netflix than the BBC

Monday, July 17th 2017

Ofcom’s ‘BBC distinctiveness’ research shows that 65% of Netflix subscribers rate their satisfaction with the service 8 out of 10 or higher. This compares to 51% for the BBC, 50% for Sky...

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BT tops Ofcom list of broadband complaints

Wednesday, June 28th 2017

The telecoms giant generated 34 complaints to the regulator per 100,000 customers between January and March this year. TalkTalk was the second most complained-about broadband provider with 29,...

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Theresa May's DUP deal includes £150m broadband boost for Northern Ireland

Monday, June 26th 2017

Prime Minister Theresa May and DUP leader Arlene Foster today finalised an agreement that will see DUP MPs back the Tories in key Commons votes. As part of the deal, £1bn made available to fund...

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'Crowd-sourced' data used in Ofcom mobile report is 'inherently flawed'

Monday, June 19th 2017

Ofcom’s report ‘The consumer mobile experience’ uses crowd-sourced data to look at the performance of voice and data services. But RootMetrics, an independent mobile testing firm, said it...

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Three fined £1.9m after customers were unable to call emergency services

Friday, June 16th 2017

The telecoms watchdog said Three broke an important rule that ensures people can contact emergency services at all times. Phone networks should be configured in such a way that even when there...

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Older people embracing smartphones and social media, says Ofcom

Wednesday, June 14th 2017

A report by the telecoms regulator shows that 39% of those aged 65 to 74 use a smartphone – almost double the number that did three years ago. Smartphone use among over 75s has tripled to 15%...

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Government's BDUK superfast broadband spending reaches £550m

Friday, May 26th 2017

An update on the Broadband Delivery UK (BDUK) programme shows that grants to local authorities and budget transfers to devolved administrations added up to £550,832,876 in cash terms. So far,...

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Ofcom plans to let consumers switch mobile providers by text

Monday, May 22nd 2017

The regulator is proposing that customers send a free text to the provider they want to leave in order to obtain a unique code. Customers will then need to pass on the code to their new...

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Vodafone says problems that led to £4.6m fine have been resolved

Tuesday, May 16th 2017

The company said customer service levels had also returned to those seen before the implementation of the new system in 2015. Ofcom’s investigation into the billing problems, which saw...

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Ofcom to investigate rising cost of 118 directory enquiries numbers

Monday, May 15th 2017

The telecoms regulator said the cost of calling 118 numbers has “risen significantly in recent months as fewer people use these services”. It said there are now more than 400 directory...

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