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Ofcom customer satisfaction report names TalkTalk as worst broadband provider

Thursday, May 3rd 2018

Ofcom, the communications regulator, released the best and worst broadband, mobile and landline provider, in its annual report of customer service in the telecoms sector. According to the report,...

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It's about to get easier to leave your provider if your broadband's too slow

Friday, October 6th 2017

This includes information on the slower speeds consumers can expect at peak times and the right to leave a contract when speeds fall below a minimum level. Today the communications regulator...

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BT says sorry after topping Ofcom's broadband complaints league

Wednesday, September 27th 2017

New data from Ofcom also shows BT at the top of the list for mobile complaints for the first time, while only two firms generate more landline gripes. A spokesperson said: “We apologise to...

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Phone providers to be banned from charging for caller ID

Tuesday, September 19th 2017

The change is one of a number being made by Ofcom as it tweaks some of its regulations in order to provide more protection for consumers. Ofcom said caller display features can help people...

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New free-to-air sports channel to launch next month

Wednesday, August 23rd 2017

FreeSport’s will be available on the Freeview, Sky, Virgin Media, TalkTalk, BT TV and Freesat platforms after receiving a broadcast licence from Ofcom in July. The channels website promises an...

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iD Mobile says sorry after wrongly charging customers for EU calls

Friday, August 18th 2017

Since 15 June, UK customers roaming in the EU should only pay the same as they would to use their phone at home. But iD Mobile has been charging its customers extra to call numbers in EU...

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Ofcom drops Sky investigation but says some customers may be due refunds

Tuesday, August 8th 2017

But the regulator is encouraging former Sky customers who had made written cancellation requests to contact the provider as they may be due a refund. An investigation was opened in August 2015...

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KCOM fined £900,000 after customers left unable to call 999

Tuesday, August 8th 2017

The Hull-based provider’s emergency call service failed for around four hours overnight between 27 and 28 December 2015, something KCOM attributed to flooding in a telephone exchange in York in...

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Cross-party group of MPs prepares to declare war on poor broadband – again

Monday, July 24th 2017

The original BIG report, signed by some 90+ MPs, called on Ofcom and the government to force BT Openreach to split its ‘natural monopoly’ – a term used in the report to describe BT’s...

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Work starts to implement new on demand TV subtitling requirements

Tuesday, July 18th 2017

The new measure is one of a number being implemented as part of the Universal Service Obligation (USO)Digital Economy Act 2017. The Act was given Royal Assent in April and a commencement order...

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