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Leaked Labour manifesto promises 30Mbps broadband for all by 2022

Thursday, May 11th 2017

It also promises “uninterrupted 5G coverage” for urban areas, major roads and railways should Jeremy Corbyn’s party win the General Election on 8 June. The document, initially leaked to...

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4G availability and speed varies across UK cities

Wednesday, May 3rd 2017

Data from Which? and OpenSignal shows that 4G coverage in major UK cities ranges from 83% in Middlesbrough to 68% in Bournemouth. The speed of 4G connections also differs across the country,...

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Government rejects 30Mbps minimum speed for broadband USO

Thursday, April 27th 2017

Digital minister Matt Hancock, during a debate on the Digital Economy Bill yesterday, said there were “serious concerns” about an amendment passed by the House of Lords in February. The...

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Ofcom sets out plans to open up BT's broadband network to rivals

Thursday, April 20th 2017

The regulator said last year that Openreach’s network of ducts and poles should be made available for other providers to build their own fibre networks. Openreach, which is in the process of...

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Vodafone chatbot will give customers 'instant answers' but won't replace humans just yet

Wednesday, April 19th 2017

Last week – as well as dropping roaming charges across Europe – Vodafone launched TOBi, a virtual customer service agent offering a web chat service through the provider’s website and, soon,...

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Broadband providers told to 'up their game' as Ofcom publishes customer service data

Wednesday, April 12th 2017

The regulator’s Comparing Service Quality report shows the average call waiting time for broadband customer services is two minutes 51 seconds. Plusnet customers face the longest wait to be...

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Ofcom: Lack of on-demand subtitles leaving deaf and blind viewers behind

Monday, April 10th 2017

A report by the communications watchdog found that 68% of on-demand platforms didn’t provide any access services at all between April 2015 and March 2016. And while 32% did provide some...

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BT dominates Ofcom list of broadband complaints

Wednesday, March 29th 2017

The telecoms watchdog received 33 complaints per 100,000 customers about BT between October and December 2016, putting it top of the list. Plusnet, which is owned by BT, is second on the list...

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BT hit with record £42m fine over delayed broadband installations

Wednesday, March 29th 2017

The telecoms giant is also expected to pay out around £300m in compensation to the affected providers. Ofcom imposed the fine following an investigation into Openreach, BT’s network...

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Ofcom proposes automatic compensation for broadband failures

Friday, March 24th 2017

Under plans set out by the regulator today, customers who suffer slow repairs, missed appointments or delayed installations would receive money back without having to ask. The compensation would...

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