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Millions of low-income households could be overpaying for broadband

Wednesday, March 22nd 2017

BT offers a basic phone and broadband package at a reduced rate to people claiming benefits such as income support or universal credit. But a report by Ofcom says less than 10% of those eligible...

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Plusnet fined £880,000 for billing ex-customers for phone and broadband

Wednesday, March 22nd 2017

Around 1,000 ex-customers were overcharged a total of more than £500,000 between May 2011 and September 2015. The fine follows an investigation by Ofcom, which found Plusnet had broken a...

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Household spending on broadband falls even as data use increases

Monday, March 20th 2017

According to an Ofcom report on pricing trends, the average monthly household spend on broadband, TV, landline and mobile phone services fell by 9% to £133 in real terms between 2005 and...

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A fifth of disabled people are living without the internet

Thursday, March 16th 2017

Ofcom’s Access and Inclusion report found that 79% of disabled consumers have access to the internet, up from 65% in 2014. But that still means a fifth of disabled people cannot get online. By...

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Vodafone creates 2,100 new UK customer service jobs

Monday, March 13th 2017

The biggest expansion of Vodafone’s UK employment base in years forms part of a three-year, £2bn programme of investment in its network and services. It will see 800 new jobs created at the...

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'Significant day' for broadband users as BT agrees to legally separate Openreach

Friday, March 10th 2017

At the request of Ofcom, Openreach will become a distinct company with its own staff and management, and a “legal purpose to serve all of its customers equally”. It will also have to consult...

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Landline-only BT customers to get £5 a month off their phone bills

Tuesday, February 28th 2017

Landline-only customers – often elderly or vulnerable people who’ve been with the same provider for decades – are currently getting poor value for money. These customers are particularly...

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House of Lords votes in favour of 30Mbps broadband USO

Thursday, February 23rd 2017

A new Universal Service Obligation (USO) has always been a key part of the Bill and the government had suggested setting the minimum speed at 10Mbps. But Labour peer Lord Mendelsohn, tabling an...

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Ericsson: First 5G phones will be available in early 2019

Wednesday, February 15th 2017

Arun Bansal, head of business unit network products at the company, said the first phones using 5G – the next generation of mobile network – are likely to be available in early...

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Poor customer service is costing broadband providers £2.98bn a year

Wednesday, February 15th 2017

Research by Ombudsman Services shows there were 6.9m complaints made about telecoms providers in 2016 – 13% of the overall total of 55m. According to the Consumer Action Monitor – a survey...

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