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Broadband advertising rule change comes into effect

Monday, October 31st 2016

The change is one of a number being introduced by the ASA (Advertising Standards Authority) in a bid to make broadband ads easier to understand. Adverts that include price claims will also have...

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Vodafone fined £4.6m by Ofcom for customer service failings

Wednesday, October 26th 2016

Two separate investigations by the regulator uncovered mis-selling, inaccurate billing and poor complaints handling procedures. Vodafone said it was an “unhappy episode” for the company...

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Broadband USO should include 'social tariff for most vulnerable'

Thursday, October 20th 2016

The Universal Service Obligation (USO), which will ensure everyone in the UK can access speeds of at least 10Mbps, is a key part of the government’s Digital Economy Bill. But the Local...

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Government has chance to bring subtitling provision 'into 21st century'

Thursday, October 20th 2016

Ofcom regulations require so-called access services to be included in a certain percentage of programmes – but only apply to traditional broadcast TV. A proposed amendment to the Digital...

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BT is the UK's most complained-about broadband provider

Wednesday, September 28th 2016

The communications regulator received 26 complaints about the telecoms giant per 100,000 customers between April and June 2016. It is the first time since its inclusion in Ofcom’s broadband...

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Campaign helps 75,000 people 'add their voices' to BT Openreach debate

Monday, September 26th 2016

The Fix Britain’s Internet campaign was launched in July by Sky, TalkTalk, Vodafone and the Federation of Communication Services (FCS), and has since won the support of mobile operator Three. It...

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Sky could face fine after breaching Ofcom's broadband switching rules

Wednesday, September 21st 2016

Ofcom said yesterday it had “provisionally determined” that Sky breached the rules between 1 May and 31 July 2015. The communications regulator has now given Sky a month to present its defence...

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Splitting BT and Openreach is 'not off the table', government admits

Wednesday, September 14th 2016

Karen Bradley said “nothing is off the table” as the government looks to improve both the UK’s broadband infrastructure and consumer confidence in the industry. Ofcom announced plans to make...

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Ofcom: Broadband firms have 'limited appetite' to be USO provider

Thursday, August 18th 2016

Plans for a USO were revealed by then Prime Minister David Cameron last year and set out in the Queen’s Speech in May. The idea behind a USO is to give every household in the country the right...

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Providers defend Fix Britain's Internet campaign following criticism by BT

Tuesday, August 16th 2016

The three providers, along with the Federation of Communication Services, launched the campaign last month to “give Britain’s internet users a voice on the future of UK broadband”. ‘Fix...

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