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Broadband providers want consumers to help 'fix Britain's internet'

Wednesday, July 27th 2016

TalkTalk, Sky, Vodafone and the Federation of Communication Services (FCS) say they want “to give Britain’s internet users a voice on the future of UK broadband”. They are encouraging...

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Ofcom: Openreach should be a 'legally separate' part of BT

Tuesday, July 26th 2016

Back in February, the telecoms regulator signalled its intent to overhaul Openreach as part of a wider review of the communications industry, but stopped short of recommending a full split from...

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BT should invest more in Openreach or be split up, say MPs

Tuesday, July 19th 2016

In a damning report published today, the Culture, Media and Sport Committee said the shortfall in investment could be “hundreds of millions of pounds a year”. The committee said BT has...

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Most TV viewing is still on the five 'main' channels, Ofcom finds

Thursday, July 14th 2016

The communications regulator’s annual review of the UK’s public service broadcasters (PSBs) also shows that viewers are largely satisfied with the service provided by those channels. The PSBs...

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Ofcom figures show EE still most complained-about broadband provider

Friday, July 8th 2016

The communications regulator received 34 complaints about EE per 100,000 customers between January and March 2016. EE has now been named the most complained-about broadband provider for each of...

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Openreach trials 'simpler' way of sharing its broadband infrastructure

Thursday, July 7th 2016

The company, part of the BT group, has allowed others to use its ducts and poles since 2011 but has been ordered by Ofcom to simplify the process of sharing the infrastructure. New processes will...

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Digital Economy Bill unveiled, includes legal right to fast broadband

Wednesday, July 6th 2016

The Digital Economy Bill, which also proposes automatic compensation for broadband customers when things go wrong, was introduced to Parliament yesterday (5 July). It will now be debated by MPs in...

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CLA: New USO can transform rural areas but must be enshrined in law

Thursday, June 23rd 2016

Plans for a new Universal Service Obligation (USO) were revealed by Prime Minister David Cameron last year and set out in the Queen’s Speech in May. The new USO would give every household the...

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Text service allows mobile users to opt out of nuisance sales calls

Friday, May 27th 2016

A ‘text-to-register’ service is being launched today by the Telephone Preference Service (TPS) and Ofcom. By texting ‘TPS’ and their email address to 78070, mobile phone users can add...

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Government plans to make switching providers 'quicker and simpler'

Thursday, May 26th 2016

The proposals, published yesterday, also cover gas, electricity and water services, current accounts and mortgages. Ministers want there to be more consistency between sectors on how long it takes...

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