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Three promises no price rises for five years if O2 merger goes ahead

Thursday, February 4th 2016

Canning Fok, chairman of Three UK, has pledged that a combined Three and O2 will not raise the price of “a voice minute, a text or a megabyte in the five years following the merger”, should it go...

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Mobile providers 'dragging their heels' over customer debts

Friday, January 22nd 2016

Citizens Advice said providers should do more, such as offering customers a chance to set a monthly cap on their bills, to help people avoid getting into financial strife. It accused providers...

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Customers on Three save £2.6bn in mobile roaming charges

Thursday, January 14th 2016

Feel at Home allows customers to use their UK data allowances in 18 holiday destinations including Spain, France, Australia and the United States. The service, which covers 65% of trips abroad...

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EE most complained-about broadband provider, says Ofcom

Tuesday, December 15th 2015

The telecoms regulator said EE generated the most complaints for fixed line broadband as a proportion of its customer base – 45 per 100,000 customers – during the period. 40% of those were...

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New destinations added to Vodafone's 4G roaming list

Friday, December 11th 2015

The mobile provider has added Turks & Caicos and Uruguay to its number of 4G roaming destinations, which include places across the world from Albania to the USA. Vodafone has also added 28 new...

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Talkmobile offers double data on 12-month SIM-only tariff

Tuesday, November 24th 2015

The tariff also includes 3000 minutes and 5000 texts for £10 per month. This deal is part of a raft of mobile offers launched in the run-up to Black Friday and Cyber Monday and will run until...

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EE refused to let cancer patient delay mobile bill

Wednesday, November 18th 2015

Rob Richardson was diagnosed with testicular cancer in August and had surgery soon after, leaving him unable to work and reliant on statutory sick pay of £80 a week, topped up by his savings which...

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Broadband customers getting only 75% of advertised speed

Monday, October 26th 2015

The European Commission’s ‘Quality of Broadband Services in the EU’ report found that different technologies delivered varying speeds – but all fell short of what was promised by...

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Vodafone allows UK customers to use 4G in more worldwide destinations

Friday, October 23rd 2015

The company has added eight worldwide destinations, including the Dominican Republic, Hungary, Kenya (pictured), Morocco and the UAE, meaning customers can use 4G in a total of 71 destinations...

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EE launches 'child-friendly' 4G tablet

Wednesday, October 21st 2015

The research, commissioned by EE, comes as the operator announced the launch of the Robin, a 4G tablet aimed specifically for parents and their children. According to a poll of 1,702 parents, just...

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