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Concern for customers as Sainsbury's pulls the plug on its mobile network

Wednesday, October 14th 2015

Mobile by Sainsbury’s, which was launched in July 2013 and uses Vodafone’s network, will cease to exist from 15 January 2016. A statement on the website for the supermarket’s mobile...

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Vodafone broadband now available to new as well as existing customers

Monday, October 12th 2015

Before today, the fibre service was only available to existing Vodafone mobile customers. As well as a choice of 17Mbps, 38Mbps or 76Mbps broadband, Vodafone is also offering a year’s free...

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'I sent my faulty EE mobile to be fixed and got a bill for a cracked screen instead'

Friday, October 2nd 2015

Samantha Lowe's phone was sent away to be fixed after it developed a fault. But she was then billed more than £100 by EE for a cracked screen that happened on the journey to be repaired. The...

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EE still UK's most complained-about broadband and landline provider

Tuesday, September 22nd 2015

Ofcom’s consumer complaints data also showed that Vodafone was the most complained-about mobile operator, while TalkTalk generated the most complaints about pay TV provider. The total volume of...

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BT cheap mobile calls app reaches a million downloads in two years

Wednesday, September 16th 2015

The app – SmartTalk – allows customers to make cheap phone calls by linking their Apple or Android smartphone with their home phone calling plan. The service works over any mobile data...

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Vodafone extends free Netflix deal for mobile customers

Tuesday, September 15th 2015

Customers taking the Vodafone Red Value, SIM Only or Red+ Sharer bundles will get up to 12 months of Netflix’s two-screen plan worth £7.49 a month. The plan allows viewers to instantly stream...

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Vodafone using wi-fi to help customers chat ‘for longer and in many more places’

Monday, September 14th 2015

Wi-fi calling is being rolled out over the next few weeks on a number of the latest smartphones. The free service will be available to any pay monthly customer on a Vodafone Red bundle with a...

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EE speeds up 4G+ rollout to deal with 'phenomenal' mobile data growth

Monday, September 14th 2015

The move comes after EE customers with 4G+ devices downloaded double the amount of data in 2015 than they did the previous year. 4G+ is the next phase of 4G, offering twice as much capacity to...

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EE customers stung by accidental premium rate charges

Tuesday, September 8th 2015

Many customers have discovered charges of around £4 a week to a company called either Mobitrans or Mobile Academy on their mobile bills, despite not realising that they had signed up. A topic...

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York's Huntington and Groves areas among first to get ultrafast fibre broadband

Friday, August 28th 2015

Residents and businesses in the two areas voted resoundingly in favour of getting the new Ultra Fibre Optic service, which offers speeds up to 1,000Mbps. As well as giving residents speeds up to...

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