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EE refused to let cancer patient delay mobile bill

Wednesday, November 18th 2015

Rob Richardson was diagnosed with testicular cancer in August and had surgery soon after, leaving him unable to work and reliant on statutory sick pay of £80 a week, topped up by his savings which...

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Broadband customers getting only 75% of advertised speed

Monday, October 26th 2015

The European Commission’s ‘Quality of Broadband Services in the EU’ report found that different technologies delivered varying speeds – but all fell short of what was promised by...

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Vodafone allows UK customers to use 4G in more worldwide destinations

Friday, October 23rd 2015

The company has added eight worldwide destinations, including the Dominican Republic, Hungary, Kenya (pictured), Morocco and the UAE, meaning customers can use 4G in a total of 71 destinations...

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EE launches 'child-friendly' 4G tablet

Wednesday, October 21st 2015

The research, commissioned by EE, comes as the operator announced the launch of the Robin, a 4G tablet aimed specifically for parents and their children. According to a poll of 1,702 parents, just...

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Concern for customers as Sainsbury's pulls the plug on its mobile network

Wednesday, October 14th 2015

Mobile by Sainsbury’s, which was launched in July 2013 and uses Vodafone’s network, will cease to exist from 15 January 2016. A statement on the website for the supermarket’s mobile...

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Vodafone broadband now available to new as well as existing customers

Monday, October 12th 2015

Before today, the fibre service was only available to existing Vodafone mobile customers. As well as a choice of 17Mbps, 38Mbps or 76Mbps broadband, Vodafone is also offering a year’s free...

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'I sent my faulty EE mobile to be fixed and got a bill for a cracked screen instead'

Friday, October 2nd 2015

Samantha Lowe's phone was sent away to be fixed after it developed a fault. But she was then billed more than £100 by EE for a cracked screen that happened on the journey to be repaired. The...

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EE still UK's most complained-about broadband and landline provider

Tuesday, September 22nd 2015

Ofcom’s consumer complaints data also showed that Vodafone was the most complained-about mobile operator, while TalkTalk generated the most complaints about pay TV provider. The total volume of...

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BT cheap mobile calls app reaches a million downloads in two years

Wednesday, September 16th 2015

The app – SmartTalk – allows customers to make cheap phone calls by linking their Apple or Android smartphone with their home phone calling plan. The service works over any mobile data...

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Vodafone extends free Netflix deal for mobile customers

Tuesday, September 15th 2015

Customers taking the Vodafone Red Value, SIM Only or Red+ Sharer bundles will get up to 12 months of Netflix’s two-screen plan worth £7.49 a month. The plan allows viewers to instantly stream...

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