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O2 customer still without new phone three weeks after next-day delivery fail

Thursday, August 20th 2015

Graham Banks, who has been an O2 customer for around 13 years, placed an online order for an upgrade on Sunday, 2 August. But despite paying for next-day delivery of his new Samsung Galaxy S6 to...

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Vodafone starts UK-wide broadband and home phone rollout

Wednesday, August 12th 2015

The company is offering broadband packages, with speeds up to 76Mbps, to customers across the UK. The launch builds on the success of Vodafone’s fixed broadband services across 12 countries in...

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Ofcom steps in to help BT customers cancel BT Sport channels they don’t want

Tuesday, August 11th 2015

BT Sport was previously free to BT broadband customers in a minimum term agreement, but on 1 August the company changed its sport offering. Its three existing sports channels are now packaged...

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ROK to provide music streaming and mobile packages on Three network

Thursday, August 6th 2015

ROK Mobile, which launched in the United States in 2014, will act as an MVNO (Mobile Virtual Network Operator) using the Three network. It will target music fans by giving people the chance to...

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Unlimited calls and texts for EE customers travelling in Europe

Monday, August 3rd 2015

The Euro Pass, available to EE pay monthly, SIM-only and small business customers, means there is no need to get separate talk, text and data add-ons when heading to the continent. The unlimited...

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Ofcom looking at ways to make switching easier for mobile customers

Tuesday, July 28th 2015

The telecoms regulator said the current system can cause confusion, especially if customers want to keep their existing mobile number, and can discourage them from switching, meaning they are missing...

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Virgin Media ads should have made clear that broadband prices could rise

Wednesday, July 22nd 2015

The Advertising Standards Authority (ASA) investigated two ads for Virgin Media packages that appeared on the provider’s own website. One offered a £50 reward to customers signing up to 50Mbps...

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1 in 10 young people admit accidentally making in-app purchases

Wednesday, July 15th 2015

A survey by e-safety charity Childnet found that 12% had spent money accidentally in this way. The results of the survey reveal that 95% of 11 to 18-year-olds have downloaded an app, with 59%...

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Parents fear 'bill shock' from children using mobile apps

Wednesday, July 8th 2015

The UK regulator for premium rate phone services, PhonepayPlus, found that 12% of UK parents – 1.3m people – have had a child run up an unexpectedly high bill by making in-app...

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John Lewis to sell Vodafone mobile contracts and SIM-free smartphones

Thursday, June 25th 2015

The retailer is also offering a range of SIM-free smartphones on its website. Handsets including the Samsung Galaxy S6 Edge and Microsoft’s Lumia 640 are available to buy now and all come with a...

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