Home  ›  Topics

Plusnet

Broadband providers told to 'up their game' as Ofcom publishes customer service data

Wednesday, April 12th 2017

The regulator’s Comparing Service Quality report shows the average call waiting time for broadband customer services is two minutes 51 seconds. Plusnet customers face the longest wait to be...

0Read more

BT dominates Ofcom list of broadband complaints

Wednesday, March 29th 2017

The telecoms watchdog received 33 complaints per 100,000 customers about BT between October and December 2016, putting it top of the list. Plusnet, which is owned by BT, is second on the list...

0Read more

Plusnet fined £880,000 for billing ex-customers for phone and broadband

Wednesday, March 22nd 2017

Around 1,000 ex-customers were overcharged a total of more than £500,000 between May 2011 and September 2015. The fine follows an investigation by Ofcom, which found Plusnet had broken a...

0Read more

Plusnet named 'best provider' in Cable.co.uk's broadband awards

Monday, November 21st 2016

The Yorkshire-based provider also won the awards for best customer service, best reliability and best value as it scooped four of the five prizes voted for by consumers. The other award decided...

1Read more

Smaller broadband providers give the best customer service, says Cable.co.uk

Wednesday, November 16th 2016

Cable.co.uk’s customer satisfaction study found that customers of SSE, which only entered the broadband market in 2014, were the happiest with their provider’s customer service. SSE, best...

2Read more

Plusnet becomes quad-play provider with launch of SIM-only mobile service

Monday, November 14th 2016

The move will make the Yorkshire-based company a quad-play provider as it already offers broadband, phone and TV services. Plusnet Mobile will use the EE network and will offer a choice of four...

0Read more

BT is the UK's most complained-about broadband provider

Wednesday, September 28th 2016

The communications regulator received 26 complaints about the telecoms giant per 100,000 customers between April and June 2016. It is the first time since its inclusion in Ofcom’s broadband...

0Read more

BT customers face second day of broadband problems

Thursday, July 21st 2016

The company said this morning that some customers were unable to access certain websites. It said on Twitter: “One of our internet connection partners in the Docklands has suffered a...

0Read more

Apple named Internet Hero at 2016 ISPA Awards

Friday, July 8th 2016

The company was recognised for “defending the principle of encryption and protecting customer security” at last night’s ceremony in London. Apple saw off competition from MPs Jo Cherry, Keir...

0Read more

Ofcom figures show EE still most complained-about broadband provider

Friday, July 8th 2016

The communications regulator received 34 complaints about EE per 100,000 customers between January and March 2016. EE has now been named the most complained-about broadband provider for each of...

0Read more