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Sky offers UK's cheapest broadband at £15 a month

Thursday, August 31st 2017

The provider ended its £100 pre-paid Mastercard offer last night and is instead offering basic broadband at its lowest ever price. For £15 a month, you get broadband speeds up to 17Mbps and a...

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Sky launches VIP customer loyalty scheme

Thursday, August 3rd 2017

Sky VIP offers rewards such as free tickets, prize draws and priority service, with the best rewards saved for those who’ve been with the company the longest. Customers can join the programme...

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Plusnet radio ads banned after terms and conditions read out 'too quickly'

Wednesday, May 31st 2017

One ad was for a broadband package and the other was for a mobile plan. Both featured the voice of the character ‘Plusnet Joe’. After hearing the ads on 3 March, a listener complained to the...

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Plusnet to 'reluctantly' increase price of line rental and call plans

Monday, May 8th 2017

The provider is putting up line rental by £1 – taking it from £17.99 to £18.99 and bringing it in line with the amount charged by parent company BT. Plusnet’s Line Rental Saver, which...

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Broadband providers told to 'up their game' as Ofcom publishes customer service data

Wednesday, April 12th 2017

The regulator’s Comparing Service Quality report shows the average call waiting time for broadband customer services is two minutes 51 seconds. Plusnet customers face the longest wait to be...

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BT dominates Ofcom list of broadband complaints

Wednesday, March 29th 2017

The telecoms watchdog received 33 complaints per 100,000 customers about BT between October and December 2016, putting it top of the list. Plusnet, which is owned by BT, is second on the list...

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Plusnet fined £880,000 for billing ex-customers for phone and broadband

Wednesday, March 22nd 2017

Around 1,000 ex-customers were overcharged a total of more than £500,000 between May 2011 and September 2015. The fine follows an investigation by Ofcom, which found Plusnet had broken a...

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BT and Plusnet offer SIM-only mobile deals to broadband customers

Tuesday, November 29th 2016

BT Mobile is giving existing BT broadband customers £5 off its SIM-only plans. It is also offering double data on two of its SIMs, meaning the 2GB plan currently comes with 4GB of data as well...

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Plusnet named 'best provider' in Cable.co.uk's broadband awards

Monday, November 21st 2016

The Yorkshire-based provider also won the awards for best customer service, best reliability and best value as it scooped four of the five prizes voted for by consumers. The other award decided...

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Smaller broadband providers give the best customer service, says Cable.co.uk

Wednesday, November 16th 2016

Cable.co.uk’s customer satisfaction study found that customers of SSE, which only entered the broadband market in 2014, were the happiest with their provider’s customer service. SSE, best...

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