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EE still most complained-about broadband provider, Ofcom says

Wednesday, March 30th 2016

The regulator releases data each quarter on the number of consumer complaints it received against major telecoms and pay TV providers, allowing consumers to compare performance. The latest...

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Plusnet ‘totally unlimited’ claim found misleading by advertising watchdog

Friday, March 11th 2016

The complainant said that text on Plusnet’s website stating that the provider offered “totally unlimited” broadband and “unlimited downloads, truly unlimited broadband with no usage limits”...

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BT to retain EE brand after completing £12.5bn takeover

Monday, February 1st 2016

The mobile provider is one of six lines of business that form BT’s new organisational structure, the telecoms giant has announced. BT completed the £12.5bn takeover of EE last week after being...

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EE most complained-about broadband provider, says Ofcom

Tuesday, December 15th 2015

The telecoms regulator said EE generated the most complaints for fixed line broadband as a proportion of its customer base – 45 per 100,000 customers – during the period. 40% of those were...

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Plusnet launches self-installation for fibre customers

Wednesday, November 18th 2015

The new Plusnet Hub One eliminates the need for an engineer to visit and means customers can set up their own router on the day their new broadband service goes live. Plusnet said the new...

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EE still UK's most complained-about broadband and landline provider

Tuesday, September 22nd 2015

Ofcom’s consumer complaints data also showed that Vodafone was the most complained-about mobile operator, while TalkTalk generated the most complaints about pay TV provider. The total volume of...

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Plusnet launches new ad campaign focused on customer service

Tuesday, August 11th 2015

The phone and broadband provider’s campaign will centre on the tagline: “Broadband that loves you back”, and no longer focuses on price, the company said. The TV advert, which airs tomorrow,...

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Plusnet offers YouView TV to its fibre broadband customers

Tuesday, May 12th 2015

The move marks the company’s first venture into ‘triple-play’ – offering customers the chance to have their TV, broadband and phone line come from the same provider. YouView is available...

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EE is UK's most complained-about broadband and landline provider

Tuesday, May 12th 2015

There were more complaints about Vodafone’s pay-monthly mobile services than any other provider, while complaints about BT TV were five times the industry average. Ofcom, the UK’s telecoms...

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Plusnet broadband customers most likely to recommend company

Tuesday, April 28th 2015

The findings come after cloud-based technology provider Satmetrix conducted a survey focusing on levels of customer loyalty in a variety of commercial sectors, including broadband. The research...

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