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Ofcom figures show EE still most complained-about broadband provider

Friday, July 8th 2016

The communications regulator received 34 complaints about EE per 100,000 customers between January and March 2016. EE has now been named the most complained-about broadband provider for each of...

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Plusnet offers one year’s free broadband plus £50 cashback

Wednesday, May 18th 2016

The offer is available to unlimited broadband and calls subscribers on a 12-month contract. After one year the monthly cost will be £9.99. A line rental fee of £16.99 is payable on all Plusnet...

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Plusnet offers customers free broadband for 18 months

Thursday, April 28th 2016

From now until midnight on Tuesday 10 May, new customers signing up to unlimited broadband will only have to pay a monthly line rental fee of £16.99 for the entire length of an 18-month...

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EE still most complained-about broadband provider, Ofcom says

Wednesday, March 30th 2016

The regulator releases data each quarter on the number of consumer complaints it received against major telecoms and pay TV providers, allowing consumers to compare performance. The latest...

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Plusnet broadband now free for 12 months

Wednesday, March 30th 2016

From today until Tuesday 26 April, unlimited broadband from Plusnet will be free for the entire length of a 12-month contract. Customers who subscribe to unlimited broadband online before 12 April...

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Plusnet ‘totally unlimited’ claim found misleading by advertising watchdog

Friday, March 11th 2016

The complainant said that text on Plusnet’s website stating that the provider offered “totally unlimited” broadband and “unlimited downloads, truly unlimited broadband with no usage limits”...

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Plusnet offers free broadband for a year

Wednesday, February 10th 2016

New subscribers signing up to a 12-month broadband and phone contract can take advantage of this offer. Plusnet’s standard price for unlimited broadband is £9.99 per month. All new customers...

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BT to retain EE brand after completing £12.5bn takeover

Monday, February 1st 2016

The mobile provider is one of six lines of business that form BT’s new organisational structure, the telecoms giant has announced. BT completed the £12.5bn takeover of EE last week after being...

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EE most complained-about broadband provider, says Ofcom

Tuesday, December 15th 2015

The telecoms regulator said EE generated the most complaints for fixed line broadband as a proportion of its customer base – 45 per 100,000 customers – during the period. 40% of those were...

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