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Plusnet launches self-installation for fibre customers

Wednesday, November 18th 2015

The new Plusnet Hub One eliminates the need for an engineer to visit and means customers can set up their own router on the day their new broadband service goes live. Plusnet said the new...

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EE still UK's most complained-about broadband and landline provider

Tuesday, September 22nd 2015

Ofcom’s consumer complaints data also showed that Vodafone was the most complained-about mobile operator, while TalkTalk generated the most complaints about pay TV provider. The total volume of...

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Plusnet launches new ad campaign focused on customer service

Tuesday, August 11th 2015

The phone and broadband provider’s campaign will centre on the tagline: “Broadband that loves you back”, and no longer focuses on price, the company said. The TV advert, which airs tomorrow,...

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Plusnet offers YouView TV to its fibre broadband customers

Tuesday, May 12th 2015

The move marks the company’s first venture into ‘triple-play’ – offering customers the chance to have their TV, broadband and phone line come from the same provider. YouView is available...

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EE is UK's most complained-about broadband and landline provider

Tuesday, May 12th 2015

There were more complaints about Vodafone’s pay-monthly mobile services than any other provider, while complaints about BT TV were five times the industry average. Ofcom, the UK’s telecoms...

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