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EE still UK's most complained-about broadband and landline provider

Tuesday, September 22nd 2015

Ofcom’s consumer complaints data also showed that Vodafone was the most complained-about mobile operator, while TalkTalk generated the most complaints about pay TV provider. The total volume of...

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Plusnet launches new ad campaign focused on customer service

Tuesday, August 11th 2015

The phone and broadband provider’s campaign will centre on the tagline: “Broadband that loves you back”, and no longer focuses on price, the company said. The TV advert, which airs tomorrow,...

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Plusnet offers YouView TV to its fibre broadband customers

Tuesday, May 12th 2015

The move marks the company’s first venture into ‘triple-play’ – offering customers the chance to have their TV, broadband and phone line come from the same provider. YouView is available...

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EE is UK's most complained-about broadband and landline provider

Tuesday, May 12th 2015

There were more complaints about Vodafone’s pay-monthly mobile services than any other provider, while complaints about BT TV were five times the industry average. Ofcom, the UK’s telecoms...

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Plusnet broadband customers most likely to recommend company

Tuesday, April 28th 2015

The findings come after cloud-based technology provider Satmetrix conducted a survey focusing on levels of customer loyalty in a variety of commercial sectors, including broadband. The research...

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