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Post Office has confirmed a price hike - should you switch?

Monday, March 12th 2018

Broadband is no different and the Post Office has confirmed it is increasing the cost of its broadband and calls packages from Tuesday 1 May. Right now, if you have the Broadband Essentials...

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Post Office broadband and fibre review 2018

Friday, March 2nd 2018

Hear the words 'Post Office', and you probably think of stamps, bills and post that you think of, rather than high-speed communications. But while the Post Office may not be the most obvious...

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BT says sorry after topping Ofcom's broadband complaints league

Wednesday, September 27th 2017

New data from Ofcom also shows BT at the top of the list for mobile complaints for the first time, while only two firms generate more landline gripes. A spokesperson said: “We apologise to...

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BT dominates Ofcom list of broadband complaints

Wednesday, March 29th 2017

The telecoms watchdog received 33 complaints per 100,000 customers about BT between October and December 2016, putting it top of the list. Plusnet, which is owned by BT, is second on the list...

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Broadband routers hit by nationwide cyber attack

Friday, December 2nd 2016

About 100,000 Post Office broadband customers were affected, as were “a small number” of TalkTalk customers and a number of internet users on the KCOM network in Hull. The attack is reported...

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Smaller broadband providers give the best customer service, says Cable.co.uk

Wednesday, November 16th 2016

Cable.co.uk’s customer satisfaction study found that customers of SSE, which only entered the broadband market in 2014, were the happiest with their provider’s customer service. SSE, best...

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Post Office to close pay as you go mobile service

Thursday, May 26th 2016

Post Office Mobile, which operates on the EE network, has stopped selling to new customers. It is giving existing users three months to find a new provider before the service is withdrawn in...

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EE still most complained-about broadband provider, Ofcom says

Wednesday, March 30th 2016

The regulator releases data each quarter on the number of consumer complaints it received against major telecoms and pay TV providers, allowing consumers to compare performance. The latest...

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Women spend more than two days a year on the phone to mum

Tuesday, June 30th 2015

Research from the Post Office revealed that women talk to their mum on the phone for just over an hour a week on average. Men spend around half as much time chatting on the phone to mum. The...

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Pensioners unable to contact ill relative after broadband and phone cut off

Friday, May 15th 2015

Sharon Jewitt, from Brotherton, North Yorkshire, switched her broadband and landline service to the Post Office to help her stay in contact with a member of the family in Cyprus who is currently...

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