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Investigation: How accessible are broadband customer services to the deaf community?

Monday, August 13th 2018

The Equality Act 2010 insists that all organisations have a duty to make reasonable adjustments for users with additional needs, while Ofcom requires all landline, broadband and mobile companies to...

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Sky broadband and fibre review 2018

Tuesday, July 24th 2018

Sky is one of the giants of the broadband world with millions of subscribers in the UK. The company is part of Rupert Murdoch's empire and has a solid reputation in the home telecoms...

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Mobile firms have no plans to bring back EU roaming charges, but a Brexit no deal could do just that

Tuesday, July 17th 2018

And experts say that in the event of a 'no deal' following the government's negotiations, the decision on whether to reintroduce charges may not be entirely in the hands of UK operators. An EU...

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Should you be charged for leaving your broadband contract early?

Thursday, June 21st 2018

These early termination charges are written into the terms and conditions of your broadband contract and providers are generally well within their rights to charge them. But that doesn’t stop...

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Broadband providers to start advertising average speeds from today

Wednesday, May 23rd 2018

If you’re nearing the end of your broadband contract and you’re about to start shopping around for a new package, you will notice something is a bit different. All internet service providers...

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Virgin Media defends its broadband speeds following Which? report

Friday, May 18th 2018

The consumer website said customers on Virgin’s 200Mbps package were in fact getting an average of 52Mbps – just 26% of the speed promised. Its analysis was based on data from its own...

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Ofcom: Consumers could be overpaying for broadband, but most get a good deal

Thursday, May 17th 2018

Ofcom points out in its pricing trends report pricing trends report that the non-discounted price for BT’s standard (ADSL) broadband service is £42.99 a month, while the provider offers fibre...

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BT and EE to launch the UK’s first converged smart network

Thursday, May 17th 2018

As part of its new ‘Best Connected’ plan, BT has promised to improve connectivity across the UK by bringing together the might of its broadband and wi-fi with EE’s powerful mobile networks. EE...

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Can I get Plusnet broadband and fibre broadband?

Wednesday, May 9th 2018

With its down-to-earth advertising and down-to-earth prices, Plusnet enjoys a great reputation with its customers. But what services does the company offer, and can you get them in your...

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New ad rules offer consumers a 'better understanding' of broadband speed claims

Tuesday, May 8th 2018

The Advertising Standards Agency (ASA) announced in November 2017 that broadband packages should be advertised using the average speed available to the majority of customers at peak time. Until...

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