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How to claim your free rewards, cashback and vouchers

Thursday, September 8th 2016

If you've chosen a broadband package that comes with free vouchers or cashback, you no doubt want to know how to go about claiming them as soon as possible. Well, it’s nearly always a matter...

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INCA: UK should aim for 80% FTTP broadband coverage by 2026

Thursday, September 8th 2016

INCA, the Independent Networks Cooperative Association, wants ministers to set a more ambitious fibre target as part of a new ‘Gigabit Britain’ strategy. It says pure fibre infrastructure is...

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Half of mobile users don't know their monthly allowances, says giffgaff

Friday, September 2nd 2016

A study by giffgaff shows that 52% of people are unaware of their monthly limits, which may explain why 40% have gone over their allowance. Despite our increasing use of apps that require an...

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Ofcom: Broadband firms have 'limited appetite' to be USO provider

Thursday, August 18th 2016

Plans for a USO were revealed by then Prime Minister David Cameron last year and set out in the Queen’s Speech in May. The idea behind a USO is to give every household in the country the right...

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Providers defend Fix Britain's Internet campaign following criticism by BT

Tuesday, August 16th 2016

The three providers, along with the Federation of Communication Services, launched the campaign last month to “give Britain’s internet users a voice on the future of UK broadband”. ‘Fix...

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Sky fibre customers hit by nationwide outage

Tuesday, August 2nd 2016

Down Detector, a website that tracks outages and other network problems, shows that the company has been having issues since around 3am. The website shows that Sky fibre and Sky Q customers in...

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Ofcom plans to make it easier to switch between BT, Virgin and Sky

Friday, July 29th 2016

Changes introduced by Ofcom last year made it easier for consumers to switch between providers that use the broadband network operated by Openreach – including BT, Sky, TalkTalk and...

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Broadband providers want consumers to help 'fix Britain's internet'

Wednesday, July 27th 2016

TalkTalk, Sky, Vodafone and the Federation of Communication Services (FCS) say they want “to give Britain’s internet users a voice on the future of UK broadband”. They are encouraging...

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Ofcom: Openreach should be a 'legally separate' part of BT

Tuesday, July 26th 2016

Back in February, the telecoms regulator signalled its intent to overhaul Openreach as part of a wider review of the communications industry, but stopped short of recommending a full split from...

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Ofcom figures show EE still most complained-about broadband provider

Friday, July 8th 2016

The communications regulator received 34 complaints about EE per 100,000 customers between January and March 2016. EE has now been named the most complained-about broadband provider for each of...

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