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Broadband customers paying the price for loyalty, says Citizens Advice

Tuesday, April 11th 2017

Analysis of five providers’ most basic broadband packages found that bills go up by an average of £9.45 a month or £113 a year at the end of a fixed contract period. Citizens Advice said...

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BT dominates Ofcom list of broadband complaints

Wednesday, March 29th 2017

The telecoms watchdog received 33 complaints per 100,000 customers about BT between October and December 2016, putting it top of the list. Plusnet, which is owned by BT, is second on the list...

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BT hit with record £42m fine over delayed broadband installations

Wednesday, March 29th 2017

The telecoms giant is also expected to pay out around £300m in compensation to the affected providers. Ofcom imposed the fine following an investigation into Openreach, BT’s network...

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Ofcom proposes automatic compensation for broadband failures

Friday, March 24th 2017

Under plans set out by the regulator today, customers who suffer slow repairs, missed appointments or delayed installations would receive money back without having to ask. The compensation would...

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First Utility targets 'out of contract' broadband customers

Thursday, March 23rd 2017

The company is targeting the 15m households it says are paying over the odds for broadband because they are out of contract with their provider. It says the situation has strong parallels with...

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Vodafone confirms price hike of 3.2% for pay monthly customers

Tuesday, March 21st 2017

The announcement follows the latest adjustment to the retail price index (RPI), a measure of the UK’s general rate of inflation published by the Office for National Statistics. All Vodafone...

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Vodafone creates 2,100 new UK customer service jobs

Monday, March 13th 2017

The biggest expansion of Vodafone’s UK employment base in years forms part of a three-year, £2bn programme of investment in its network and services. It will see 800 new jobs created at the...

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'Significant day' for broadband users as BT agrees to legally separate Openreach

Friday, March 10th 2017

At the request of Ofcom, Openreach will become a distinct company with its own staff and management, and a “legal purpose to serve all of its customers equally”. It will also have to consult...

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Landline-only BT customers to get £5 a month off their phone bills

Tuesday, February 28th 2017

Landline-only customers – often elderly or vulnerable people who’ve been with the same provider for decades – are currently getting poor value for money. These customers are particularly...

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Mobile providers 'at risk of losing customers to Google or Amazon'

Monday, February 27th 2017

Nearly half (44%) of mobile users would leave their provider if a global digital giant offered a comparable deal, according to Accenture. The research also looked at the potential impact of the...

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