Providers
Openreach to consult broadband providers on future of fibre networks
The company, which manages Britain’s national broadband network, wants to explore the level of support for a large-scale ‘full fibre’ network. It also wants to look at ways of delivering...
0Read moreMobile providers prepare for EU ban on roaming charges
Sky today announced it will drop roaming fees on 1 June, allowing customers to use their monthly texts, calls and data in 36 European destinations as they would at home. But from 15 June, such...
0Read moreBelfast tops list of UK's best mobile networks
Analysis of network performance tests in the UK’s 16 most populated metro areas by RootMetrics saw the Northern Irish city come out on top. Belfast ranked first for network speed, data and...
0Read morePure Broadband offers fibre services over GTC utility network
The open-access networks built by GTC already offer customers a choice of providers including Direct Save Telecom, Love Your Broadband, Seethelight and Vfast. GTC’s networks, which also carry...
0Read moreInvestigation: Why broadband in Britain's new-builds is so dreadful only 1 in 20 homebuilders is confident it's even available
Only one of the country’s top 20 developers said fibre broadband was available at all of the properties built by them in the past year. Asked what percentage of homes built in the past 12...
7Read moreOfcom sets out plans to open up BT's broadband network to rivals
The regulator said last year that Openreach’s network of ducts and poles should be made available for other providers to build their own fibre networks. Openreach, which is in the process of...
0Read moreBroadband providers told to 'up their game' as Ofcom publishes customer service data
The regulator’s Comparing Service Quality report shows the average call waiting time for broadband customer services is two minutes 51 seconds. Plusnet customers face the longest wait to be...
0Read moreBroadband customers paying the price for loyalty, says Citizens Advice
Analysis of five providers’ most basic broadband packages found that bills go up by an average of £9.45 a month or £113 a year at the end of a fixed contract period. Citizens Advice said...
0Read moreBT dominates Ofcom list of broadband complaints
The telecoms watchdog received 33 complaints per 100,000 customers about BT between October and December 2016, putting it top of the list. Plusnet, which is owned by BT, is second on the list...
0Read moreBT hit with record £42m fine over delayed broadband installations
The telecoms giant is also expected to pay out around £300m in compensation to the affected providers. Ofcom imposed the fine following an investigation into Openreach, BT’s network...
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