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Ofcom plans to let consumers switch mobile providers by text

Monday, May 22nd 2017

The regulator is proposing that customers send a free text to the provider they want to leave in order to obtain a unique code. Customers will then need to pass on the code to their new...

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Openreach to consult broadband providers on future of fibre networks

Monday, May 15th 2017

The company, which manages Britain’s national broadband network, wants to explore the level of support for a large-scale ‘full fibre’ network. It also wants to look at ways of delivering...

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Mobile providers prepare for EU ban on roaming charges

Thursday, May 11th 2017

Sky today announced it will drop roaming fees on 1 June, allowing customers to use their monthly texts, calls and data in 36 European destinations as they would at home. But from 15 June, such...

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Belfast tops list of UK's best mobile networks

Friday, April 28th 2017

Analysis of network performance tests in the UK’s 16 most populated metro areas by RootMetrics saw the Northern Irish city come out on top. Belfast ranked first for network speed, data and...

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Pure Broadband offers fibre services over GTC utility network

Wednesday, April 26th 2017

The open-access networks built by GTC already offer customers a choice of providers including Direct Save Telecom, Love Your Broadband, Seethelight and Vfast. GTC’s networks, which also carry...

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Investigation: Why broadband in Britain's new-builds is so dreadful only 1 in 20 homebuilders is confident it's even available

Tuesday, April 25th 2017

Only one of the country’s top 20 developers said fibre broadband was available at all of the properties built by them in the past year. Asked what percentage of homes built in the past 12...

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Ofcom sets out plans to open up BT's broadband network to rivals

Thursday, April 20th 2017

The regulator said last year that Openreach’s network of ducts and poles should be made available for other providers to build their own fibre networks. Openreach, which is in the process of...

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Broadband providers told to 'up their game' as Ofcom publishes customer service data

Wednesday, April 12th 2017

The regulator’s Comparing Service Quality report shows the average call waiting time for broadband customer services is two minutes 51 seconds. Plusnet customers face the longest wait to be...

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Broadband customers paying the price for loyalty, says Citizens Advice

Tuesday, April 11th 2017

Analysis of five providers’ most basic broadband packages found that bills go up by an average of £9.45 a month or £113 a year at the end of a fixed contract period. Citizens Advice said...

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BT dominates Ofcom list of broadband complaints

Wednesday, March 29th 2017

The telecoms watchdog received 33 complaints per 100,000 customers about BT between October and December 2016, putting it top of the list. Plusnet, which is owned by BT, is second on the list...

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