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Mobile providers 'at risk of losing customers to Google or Amazon'

Monday, February 27th 2017

Nearly half (44%) of mobile users would leave their provider if a global digital giant offered a comparable deal, according to Accenture. The research also looked at the potential impact of the...

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House of Lords votes in favour of 30Mbps broadband USO

Thursday, February 23rd 2017

A new Universal Service Obligation (USO) has always been a key part of the Bill and the government had suggested setting the minimum speed at 10Mbps. But Labour peer Lord Mendelsohn, tabling an...

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EE, Vodafone and O2 customers prepare for mobile price hikes

Friday, February 17th 2017

All three are putting up prices in line with an adjustment to the retail price index (RPI) – a measure of the UK’s general rate of inflation. The operators all pointed out that annual prices...

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Seven million more people can access 4G than a year ago

Wednesday, February 15th 2017

Analytics firm RootMetrics has calculated that about 54m people across the UK’s four major operators – EE, O2, Three and Vodafone – can now access 4G, compared to 47m at the end of...

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Poor customer service is costing broadband providers £2.98bn a year

Wednesday, February 15th 2017

Research by Ombudsman Services shows there were 6.9m complaints made about telecoms providers in 2016 – 13% of the overall total of 55m. According to the Consumer Action Monitor – a survey...

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Three and Tesco Mobile launch customer reward schemes

Tuesday, February 14th 2017

Tesco Mobile has also launched a range of benefits for families with more than one pay-monthly contract. Three's new app, Wuntu, will start by giving users seven offers each week but will...

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New Openreach maps make it easier for providers to build fibre networks

Tuesday, February 7th 2017

The new maps give a comprehensive and interactive view of the millions of miles of underground ducts, telephone poles and cable chambers that make up Openreach’s national network. The service...

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Three to buy UK Broadband for £250m

Monday, February 6th 2017

The move signals a first step into fixed broadband for the firm, but could also help Three improve the capacity of its mobile network, according to analysts. Three will pay £250m for UK...

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Landowners will help speed up rural broadband rollout - if government delivers on fibre pledge

Friday, January 27th 2017

The CLA, which represents landowners, farmers and rural businesses, says its members would be willing to renew and update an industry wayleave agreement for access across private land. But it...

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Welsh Government to launch 'action plan' for improving mobile coverage

Wednesday, January 25th 2017

Public assets will also be opened up to help providers improve Wales’ mobile infrastructure. The changes will form part of the Welsh Government’s new action plan for improving mobile...

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