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Poor customer service is costing broadband providers £2.98bn a year

Wednesday, February 15th 2017

Research by Ombudsman Services shows there were 6.9m complaints made about telecoms providers in 2016 – 13% of the overall total of 55m. According to the Consumer Action Monitor – a survey...

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Can I get TalkTalk in my area?

Tuesday, February 14th 2017

TalkTalk is one of the biggest telecoms providers in the UK. It supplies broadband, TV and home phone to thousands of homes throughout the country and is well known for its low prices. So...

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Can I get Sky fibre broadband in my area?

Tuesday, February 14th 2017

The short answer is almost-certainly yes, you can. Sky Fibre operates on the Openreach network, which currently offers fibre connections to around 96% of UK households. You would have to be...

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Can I get BT TV?

Tuesday, February 14th 2017

BT TV is only available to BT broadband and Infinity customers. Previously known as BT Vision, it is best known for BT Sport, home of the Champions League, and much more. Formerly built...

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Can I get broadband without a phone line?

Tuesday, February 14th 2017

Yes, you can – but your options are limited. If you don’t want a phone landline or simply can’t get one at your property, it’s still possible to get online. The main options include some...

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Three and Tesco Mobile launch customer reward schemes

Tuesday, February 14th 2017

Tesco Mobile has also launched a range of benefits for families with more than one pay-monthly contract. Three's new app, Wuntu, will start by giving users seven offers each week but will...

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New Openreach maps make it easier for providers to build fibre networks

Tuesday, February 7th 2017

The new maps give a comprehensive and interactive view of the millions of miles of underground ducts, telephone poles and cable chambers that make up Openreach’s national network. The service...

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Three to buy UK Broadband for £250m

Monday, February 6th 2017

The move signals a first step into fixed broadband for the firm, but could also help Three improve the capacity of its mobile network, according to analysts. Three will pay £250m for UK...

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Landowners will help speed up rural broadband rollout - if government delivers on fibre pledge

Friday, January 27th 2017

The CLA, which represents landowners, farmers and rural businesses, says its members would be willing to renew and update an industry wayleave agreement for access across private land. But it...

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Welsh Government to launch 'action plan' for improving mobile coverage

Wednesday, January 25th 2017

Public assets will also be opened up to help providers improve Wales’ mobile infrastructure. The changes will form part of the Welsh Government’s new action plan for improving mobile...

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