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Irate customer launches scathing online crusade after five days without Virgin Media broadband

Tuesday, December 6th 2016

Paul Thewlis, from Birmingham, says it is now his “personal mission to save innocent consumers from the misery of being a Virgin Media customer”. Mr Thewlis, 42, the managing director of a...

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Sky Mobile launches with promise to 'shake up the market'

Tuesday, November 29th 2016

The provider will allow customers to keep their unused data for up to three years and ‘redeem’ it whenever they like. Users will also be able to change their mobile plan every month if they...

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Government's fibre investment will do nothing to help rural areas - CLA

Thursday, November 24th 2016

Chancellor Philip Hammond, in his first Autumn Statement, announced £400m of funding for a new Digital Infrastructure Investment Fund, which will help speed up the rollout of fibre to the premises...

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Plusnet named 'best provider' in Cable.co.uk's broadband awards

Monday, November 21st 2016

The Yorkshire-based provider also won the awards for best customer service, best reliability and best value as it scooped four of the five prizes voted for by consumers. The other award decided...

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Ofcom stops BT/EE from buying more 4G spectrum

Monday, November 21st 2016

The airwaves used by mobile providers – known as spectrum – are auctioned off periodically by Ofcom and up until now there has been no cap on how much spectrum any one network can...

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Smaller broadband providers give the best customer service, says Cable.co.uk

Wednesday, November 16th 2016

Cable.co.uk’s customer satisfaction study found that customers of SSE, which only entered the broadband market in 2014, were the happiest with their provider’s customer service. SSE, best...

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EE and Vodafone take top honours in mobile network tests

Wednesday, November 9th 2016

Two network testing companies – Global Wireless Solutions (GWS) and P3 – carried out separate tests on the UK’s four mobile networks throughout August and September, and published their...

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Mobile roaming would help solve UK's 'not-spot' problem, say MPs

Monday, October 31st 2016

A report by the British Infrastructure Group (BIG) said mobile roaming would help eliminate partial not-spots – areas not covered by one or more mobile network. The report, which is backed by...

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Broadband advertising rule change comes into effect

Monday, October 31st 2016

The change is one of a number being introduced by the ASA (Advertising Standards Authority) in a bid to make broadband ads easier to understand. Adverts that include price claims will also have...

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BT's fibre broadband speed claims broke advertising rules

Wednesday, October 12th 2016

The telecoms giant claimed BT Infinity 1 offers “the fastest fibre speeds as standard” in a TV ad starring Ryan Reynolds, a newspaper ad and on its website. The Advertising Standards...

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