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TalkTalk merges line rental charges ahead of advertising rule change

Tuesday, October 4th 2016

It follows Vodafone in moving to a new ‘all-in’ pricing structure. From 31 October, providers not including the cost of line rental in their headline price are likely to break new...

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BT is the UK's most complained-about broadband provider

Wednesday, September 28th 2016

The communications regulator received 26 complaints about the telecoms giant per 100,000 customers between April and June 2016. It is the first time since its inclusion in Ofcom’s broadband...

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Vodafone customers to get 'greater transparency' on broadband speeds

Wednesday, September 28th 2016

Under the code, new and upgrading customers are able to view online the minimum and maximum download speeds they are likely to get. Customers unable to achieve their minimum speed 28 days after...

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Campaign helps 75,000 people 'add their voices' to BT Openreach debate

Monday, September 26th 2016

The Fix Britain’s Internet campaign was launched in July by Sky, TalkTalk, Vodafone and the Federation of Communication Services (FCS), and has since won the support of mobile operator Three. It...

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EU ban on mobile roaming charges will not include time limit

Wednesday, September 21st 2016

A new law banning the extra fees charged to travellers making calls, sending texts and using data abroad in the EU was approved by the European Parliament in October 2015 and comes into effect in...

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Splitting BT and Openreach is 'not off the table', government admits

Wednesday, September 14th 2016

Karen Bradley said “nothing is off the table” as the government looks to improve both the UK’s broadband infrastructure and consumer confidence in the industry. Ofcom announced plans to make...

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Councils: Force broadband providers to open up address-level speed data

Tuesday, September 13th 2016

At the moment, it is only possible to see postcode-level estimates of ‘up to’ speeds that can vary significantly from what people actually receive. The Local Government Association (LGA) wants...

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EU plan to scrap mobile roaming charges goes back to the drawing board

Monday, September 12th 2016

In October 2015, the European Parliament approved a new law banning the extra fees charged to EU travellers making calls, sending texts and using data abroad in the EU. Roaming charges were capped...

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INCA: UK should aim for 80% FTTP broadband coverage by 2026

Thursday, September 8th 2016

INCA, the Independent Networks Cooperative Association, wants ministers to set a more ambitious fibre target as part of a new ‘Gigabit Britain’ strategy. It says pure fibre infrastructure is...

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Half of mobile users don't know their monthly allowances, says giffgaff

Friday, September 2nd 2016

A study by giffgaff shows that 52% of people are unaware of their monthly limits, which may explain why 40% have gone over their allowance. Despite our increasing use of apps that require an...

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