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Ofcom plans to make it easier to switch between BT, Virgin and Sky

Friday, July 29th 2016

Changes introduced by Ofcom last year made it easier for consumers to switch between providers that use the broadband network operated by Openreach – including BT, Sky, TalkTalk and...

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Broadband providers want consumers to help 'fix Britain's internet'

Wednesday, July 27th 2016

TalkTalk, Sky, Vodafone and the Federation of Communication Services (FCS) say they want “to give Britain’s internet users a voice on the future of UK broadband”. They are encouraging...

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Ofcom: Openreach should be a 'legally separate' part of BT

Tuesday, July 26th 2016

Back in February, the telecoms regulator signalled its intent to overhaul Openreach as part of a wider review of the communications industry, but stopped short of recommending a full split from...

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Ofcom figures show EE still most complained-about broadband provider

Friday, July 8th 2016

The communications regulator received 34 complaints about EE per 100,000 customers between January and March 2016. EE has now been named the most complained-about broadband provider for each of...

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Openreach trials 'simpler' way of sharing its broadband infrastructure

Thursday, July 7th 2016

The company, part of the BT group, has allowed others to use its ducts and poles since 2011 but has been ordered by Ofcom to simplify the process of sharing the infrastructure. New processes will...

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CLA: New USO can transform rural areas but must be enshrined in law

Thursday, June 23rd 2016

Plans for a new Universal Service Obligation (USO) were revealed by Prime Minister David Cameron last year and set out in the Queen’s Speech in May. The new USO would give every household the...

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Fibre broadband arrives in North Lincolnshire village

Tuesday, June 14th 2016

More than 200 homes and businesses were given access to fibre services for the first time last week – and 30 villagers have already signed up. Appleby is the first village to benefit from the...

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ASA to review the way broadband speeds are advertised

Friday, May 27th 2016

The Advertising Standards Authority (ASA) and the Committees for Advertising Practice (CAP) will research the claims made by providers and the expectations consumers have based on them. Currently,...

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Post Office to close pay as you go mobile service

Thursday, May 26th 2016

Post Office Mobile, which operates on the EE network, has stopped selling to new customers. It is giving existing users three months to find a new provider before the service is withdrawn in...

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