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Sky and Devialet launch 'immersive' Sky Soundbox speaker unit

Thursday, July 27th 2017

According to Sky and manufacturer Devialet, the device delivers an immersive 360 degree sound from a single speaker unit. Sky Soundbox will be offered to new and existing Sky customers for £299...

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Sky ad banned for claims that its broadband is 'super reliable'

Wednesday, July 19th 2017

The Advertising Standards Authority (ASA) said Sky did not have enough evidence to back up its claims and the ad was therefore likely to mislead consumers. The TV ad was shown in July last year...

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Sky launches new line-up of sports channels

Tuesday, July 18th 2017

The full Sky Sports package now consists of 10 channels including those five dedicated to individual sports or competitions. Other sports, including rugby union, rugby league, boxing, netball,...

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Sky launches new service to tackle nuisance calls

Wednesday, May 31st 2017

Sky Talk Shield lets users choose to answer the calls they want and block the ones they don’t before they are connected. Automated calls will be blocked before the phone even rings and when a...

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Mobile providers prepare for EU ban on roaming charges

Thursday, May 11th 2017

Sky today announced it will drop roaming fees on 1 June, allowing customers to use their monthly texts, calls and data in 36 European destinations as they would at home. But from 15 June, such...

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Sky Q in more than a million UK homes

Thursday, April 20th 2017

Announcing its latest results, Sky said 40,000 new customers joined the company between January and March this year, taking it to 12.7m UK customers in total. Sky said churn had remained stable...

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Broadband providers told to 'up their game' as Ofcom publishes customer service data

Wednesday, April 12th 2017

The regulator’s Comparing Service Quality report shows the average call waiting time for broadband customer services is two minutes 51 seconds. Plusnet customers face the longest wait to be...

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Broadband customers paying the price for loyalty, says Citizens Advice

Tuesday, April 11th 2017

Analysis of five providers’ most basic broadband packages found that bills go up by an average of £9.45 a month or £113 a year at the end of a fixed contract period. Citizens Advice said...

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BT dominates Ofcom list of broadband complaints

Wednesday, March 29th 2017

The telecoms watchdog received 33 complaints per 100,000 customers about BT between October and December 2016, putting it top of the list. Plusnet, which is owned by BT, is second on the list...

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Sky Mobile starts offering handsets with the chance to upgrade after a year

Wednesday, March 29th 2017

From tomorrow, people signing up to Sky Mobile can choose between two ‘Swap’ plans. Swap12 puts you on a two-year contract with the option to upgrade or ‘swap’ your phone after a...

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