Home  ›  Topics

Sky

Broadband providers told to 'up their game' as Ofcom publishes customer service data

Wednesday, April 12th 2017

The regulator’s Comparing Service Quality report shows the average call waiting time for broadband customer services is two minutes 51 seconds. Plusnet customers face the longest wait to be...

0Read more

Broadband customers paying the price for loyalty, says Citizens Advice

Tuesday, April 11th 2017

Analysis of five providers’ most basic broadband packages found that bills go up by an average of £9.45 a month or £113 a year at the end of a fixed contract period. Citizens Advice said...

0Read more

BT dominates Ofcom list of broadband complaints

Wednesday, March 29th 2017

The telecoms watchdog received 33 complaints per 100,000 customers about BT between October and December 2016, putting it top of the list. Plusnet, which is owned by BT, is second on the list...

0Read more

Sky Mobile starts offering handsets with the chance to upgrade after a year

Wednesday, March 29th 2017

From tomorrow, people signing up to Sky Mobile can choose between two ‘Swap’ plans. Swap12 puts you on a two-year contract with the option to upgrade or ‘swap’ your phone after a...

0Read more

Ofcom proposes automatic compensation for broadband failures

Friday, March 24th 2017

Under plans set out by the regulator today, customers who suffer slow repairs, missed appointments or delayed installations would receive money back without having to ask. The compensation would...

1Read more

'Significant day' for broadband users as BT agrees to legally separate Openreach

Friday, March 10th 2017

At the request of Ofcom, Openreach will become a distinct company with its own staff and management, and a “legal purpose to serve all of its customers equally”. It will also have to consult...

1Read more

BT Sport pays £1.18bn to keep Champions League TV rights

Monday, March 6th 2017

The telecoms giant will pay around £394m a year from the 2018/19 season – up from around £299m under the current deal. The £1.18bn paid by BT shows the spiralling cost of sports TV...

0Read more

Can I get Sky fibre broadband?

Tuesday, February 14th 2017

Sky is one of the leading suppliers of fibre broadband in the UK, and reaches over 22 million homes. Its fibre service is carried on the BT Openreach network and can reach speeds of up to 76Mbps,...

4Read more

Sky says it was asked to pay £1bn for Discovery and Eurosport channels

Monday, January 30th 2017

Discovery Networks last week threatened to pull its entire portfolio of channels from Sky by 1 February and launched a social media campaign to gain the support of its viewers. Unless the two...

14Read more

Sky to lose 12 channels over pay dispute with Discovery

Thursday, January 26th 2017

Discovery Networks is threatening to pull its portfolio of channels, which also includes TLC, Animal Planet and Eurosport, from both the Sky and Now TV platforms if a new agreement isn’t reached...

19Read more