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Switching

Millennials 'most likely' to switch broadband or mobile provider

Tuesday, September 5th 2017

A study by EY shows that a third of millennials – also called Generation Y – have changed mobile phone operator two or three times in the past five years. Nearly half of millennials (47%)...

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Ofcom drops Sky investigation but says some customers may be due refunds

Tuesday, August 8th 2017

But the regulator is encouraging former Sky customers who had made written cancellation requests to contact the provider as they may be due a refund. An investigation was opened in August 2015...

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Stick, twist, or argue with the dealer? What to do about the Virgin Media 4.7% price hike

Thursday, August 3rd 2017

Broadly speaking there are three options you should consider: Stay and do nothing, switch, or stay and try to haggle Virgin Media down to something you find palatable. Or, as I like to think about...

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Ask the expert: When should I consider switching my broadband provider?

Tuesday, July 25th 2017

People are funny. In an area of psychology called ‘behavioural economics’ (don’t let that put you off, it’s just the science of why we make irrational decisions), studies have found that we...

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Ofcom plans to let consumers switch mobile providers by text

Monday, May 22nd 2017

The regulator is proposing that customers send a free text to the provider they want to leave in order to obtain a unique code. Customers will then need to pass on the code to their new...

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Broadband customers paying the price for loyalty, says Citizens Advice

Tuesday, April 11th 2017

Analysis of five providers’ most basic broadband packages found that bills go up by an average of £9.45 a month or £113 a year at the end of a fixed contract period. Citizens Advice said...

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Sky Mobile starts offering handsets with the chance to upgrade after a year

Wednesday, March 29th 2017

From tomorrow, people signing up to Sky Mobile can choose between two ‘Swap’ plans. Swap12 puts you on a two-year contract with the option to upgrade or ‘swap’ your phone after a...

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House of Lords votes in favour of 30Mbps broadband USO

Thursday, February 23rd 2017

A new Universal Service Obligation (USO) has always been a key part of the Bill and the government had suggested setting the minimum speed at 10Mbps. But Labour peer Lord Mendelsohn, tabling an...

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Poor customer service is costing broadband providers £2.98bn a year

Wednesday, February 15th 2017

Research by Ombudsman Services shows there were 6.9m complaints made about telecoms providers in 2016 – 13% of the overall total of 55m. According to the Consumer Action Monitor – a survey...

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Competition watchdog to investigate broadband comparison websites

Thursday, September 29th 2016

The watchdog wants to make sure consumers are getting the best possible deals, while reducing any barriers to how these sites work. It will also be looking at concerns it has about arrangements...

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