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TalkTalk customers could take legal action following cyber attack

Friday, October 23rd 2015

The TV, broadband and phone provider confirmed this morning that a criminal investigation was underway following a “significant and sustained” cyber attack. The company said there was a risk...

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TalkTalk website problems leave customers without email access

Thursday, October 22nd 2015

A message on the company's website advised customers that while they cannot access emails using its webmail site, they can still use email clients on phones and tablets. Angry customers took to...

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TalkTalk broadband customer cut off after switching confusion

Monday, October 19th 2015

Sarah Beattie, 43, received several letters between August 2014 and September this year saying she had opted to switch to another supplier. Each time, she contacted TalkTalk saying she had not...

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Top sport tempting consumers to pay more for broadband and TV packages

Friday, October 16th 2015

Research from Kantar Worldpanel, which measures the market share of home services providers – covering broadband, fixed landline and paid TV – suggests that despite a range of ‘value’...

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Lycamobile agrees new deal to use O2's mobile network

Wednesday, October 7th 2015

Lycamobile uses the O2’s UK network as part of its global infrastructure to provide cheap calls to Asia, Africa, Europe and America. Tesco Mobile and GiffGaff are among the other MVNOs (mobile...

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Splitting Openreach and BT could backfire, warns Vaizey

Thursday, October 1st 2015

Mr Vaizey said he was sceptical of the full separation of the companies, telling the Financial Times: “I think full separation would be an enormous undertaking, incredibly time consuming [and have]...

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Sky connects first customer to Ultra Fibre Optic broadband in York

Monday, September 28th 2015

The company is trialling the new network, which is a joint initiative involving Sky, TalkTalk and infrastructure provider CityFibre. Ultra Fibre Optic (UFO) uses fibre to the premises broadband,...

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TalkTalk broadband network hits new traffic high as Apple releases iOS 9

Thursday, September 24th 2015

A peak of 1.96Tbps – the equivalent to downloading 80,000 songs a second – was reached on Thursday following record-breaking days on Tuesday and Wednesday. The increase in traffic has been...

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Retired York teacher first to try TalkTalk's new Ultrafast Fibre Optic broadband

Thursday, September 24th 2015

Retired teacher Derek Paterson (pictured) from Ings View in Rawcliffe is among hundreds of residents and small businesses taking part in trials to test the new service, which offers speeds up to...

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EE still UK's most complained-about broadband and landline provider

Tuesday, September 22nd 2015

Ofcom’s consumer complaints data also showed that Vodafone was the most complained-about mobile operator, while TalkTalk generated the most complaints about pay TV provider. The total volume of...

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