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TalkTalk launches new kids TV remote

Monday, August 7th 2017

One press of the Kids Remote locks young viewers into TalkTalk’s new Kids Zone, where they can scroll through and select on-demand episodes of favourites including Paw Patrol, Peppa Pig and PJ...

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TalkTalk rolls out new features to tackle nuisance calls

Thursday, July 20th 2017

Customers can now block up to 100 numbers through their handset using the Last Caller Barring service, which has been activated for all customers as standard. After receiving a nuisance call,...

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BT tops Ofcom list of broadband complaints

Wednesday, June 28th 2017

The telecoms giant generated 34 complaints to the regulator per 100,000 customers between January and March this year. TalkTalk was the second most complained-about broadband provider with 29,...

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TalkTalk: A million customers have fixed their broadband price with new deals

Wednesday, May 10th 2017

The company’s ‘Fixed Low Price Plans’ guarantee customers won’t be affected by price hikes for the length of the 18-month contract. TalkTalk said the simplicity of the new plans has been...

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TalkTalk fibre review 2017

Monday, April 24th 2017

TalkTalk's fibre broadband is a mid-range choice for those looking for an affordable fibre optic connection. It might not have the clout of the bigger providers, but it still offers a strong...

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Broadband providers told to 'up their game' as Ofcom publishes customer service data

Wednesday, April 12th 2017

The regulator’s Comparing Service Quality report shows the average call waiting time for broadband customer services is two minutes 51 seconds. Plusnet customers face the longest wait to be...

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Broadband customers paying the price for loyalty, says Citizens Advice

Tuesday, April 11th 2017

Analysis of five providers’ most basic broadband packages found that bills go up by an average of £9.45 a month or £113 a year at the end of a fixed contract period. Citizens Advice said...

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BT dominates Ofcom list of broadband complaints

Wednesday, March 29th 2017

The telecoms watchdog received 33 complaints per 100,000 customers about BT between October and December 2016, putting it top of the list. Plusnet, which is owned by BT, is second on the list...

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TalkTalk outage leaves customers in Wrexham without broadband

Friday, March 3rd 2017

The provider has acknowledged the problem on Twitter and an update on its website says engineers are “working hard to get everything back up and running”. The problem appears to have...

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TalkTalk customers set for a 'faster, more intuitive' mobile TV experience

Thursday, March 2nd 2017

An update due in a few months’ time will enable customers to watch more TV content on the go. Users will be able to pre-order films and take advantage of the new ‘season pass’ feature,...

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