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Virgin's network expansion boosts fibre broadband options in York

Wednesday, October 19th 2016

The expansion is part of Project Lightning, a £3bn investment by the provider in its UK network. Virgin is promising speeds of up to 200Mbps for residential customers and up to 300Mbps for...

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BT's fibre broadband speed claims broke advertising rules

Wednesday, October 12th 2016

The telecoms giant claimed BT Infinity 1 offers “the fastest fibre speeds as standard” in a TV ad starring Ryan Reynolds, a newspaper ad and on its website. The Advertising Standards...

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TalkTalk gets record £400,000 fine for failing to prevent cyber attack

Wednesday, October 5th 2016

The fine is the biggest ever issued by the Information Commissioner’s Office and follows an in-depth investigation by the ICO. Information Commissioner Elizabeth Denham said: “TalkTalk’s...

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TalkTalk merges line rental charges ahead of advertising rule change

Tuesday, October 4th 2016

It follows Vodafone in moving to a new ‘all-in’ pricing structure. From 31 October, providers not including the cost of line rental in their headline price are likely to break new...

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BT is the UK's most complained-about broadband provider

Wednesday, September 28th 2016

The communications regulator received 26 complaints about the telecoms giant per 100,000 customers between April and June 2016. It is the first time since its inclusion in Ofcom’s broadband...

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Campaign helps 75,000 people 'add their voices' to BT Openreach debate

Monday, September 26th 2016

The Fix Britain’s Internet campaign was launched in July by Sky, TalkTalk, Vodafone and the Federation of Communication Services (FCS), and has since won the support of mobile operator Three. It...

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How to claim your free rewards, cashback and vouchers

Thursday, September 8th 2016

If you've chosen a broadband package that comes with free vouchers or cashback, you no doubt want to know how to go about claiming them as soon as possible. Well, it’s nearly always a matter...

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Providers defend Fix Britain's Internet campaign following criticism by BT

Tuesday, August 16th 2016

The three providers, along with the Federation of Communication Services, launched the campaign last month to “give Britain’s internet users a voice on the future of UK broadband”. ‘Fix...

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Ofcom plans to make it easier to switch between BT, Virgin and Sky

Friday, July 29th 2016

Changes introduced by Ofcom last year made it easier for consumers to switch between providers that use the broadband network operated by Openreach – including BT, Sky, TalkTalk and...

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Broadband providers want consumers to help 'fix Britain's internet'

Wednesday, July 27th 2016

TalkTalk, Sky, Vodafone and the Federation of Communication Services (FCS) say they want “to give Britain’s internet users a voice on the future of UK broadband”. They are encouraging...

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