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Broadband providers told to 'up their game' as Ofcom publishes customer service data

Wednesday, April 12th 2017

The regulator’s Comparing Service Quality report shows the average call waiting time for broadband customer services is two minutes 51 seconds. Plusnet customers face the longest wait to be...

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Broadband customers paying the price for loyalty, says Citizens Advice

Tuesday, April 11th 2017

Analysis of five providers’ most basic broadband packages found that bills go up by an average of £9.45 a month or £113 a year at the end of a fixed contract period. Citizens Advice said...

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BT dominates Ofcom list of broadband complaints

Wednesday, March 29th 2017

The telecoms watchdog received 33 complaints per 100,000 customers about BT between October and December 2016, putting it top of the list. Plusnet, which is owned by BT, is second on the list...

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TalkTalk outage leaves customers in Wrexham without broadband

Friday, March 3rd 2017

The provider has acknowledged the problem on Twitter and an update on its website says engineers are “working hard to get everything back up and running”. The problem appears to have...

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TalkTalk customers set for a 'faster, more intuitive' mobile TV experience

Thursday, March 2nd 2017

An update due in a few months’ time will enable customers to watch more TV content on the go. Users will be able to pre-order films and take advantage of the new ‘season pass’ feature,...

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Vodafone call blocker has stopped 100m nuisance calls

Wednesday, February 8th 2017

The operator stops nuisance, scam and fraudulent calls from entering its network before they reach customers. Vodafone said the majority of blocked calls relate to false PPI offers and accident...

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New BT system extends wi-fi to 'all corners of your home'

Tuesday, January 17th 2017

Whole Home Wi-Fi uses three small ‘repeater’ discs that are placed around the home and reach those nooks and crannies where you could never get a wireless signal. This creates what BT calls...

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TalkTalk’s growing debt pile: What it means if you’re a TalkTalk customer

Wednesday, January 11th 2017

Let’s start with the basics: Both the government and corporations (or public limited companies) issue bonds as a way of raising cash when they need to. Bonds are sold at a nominal value (£100),...

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Broadband routers hit by nationwide cyber attack

Friday, December 2nd 2016

About 100,000 Post Office broadband customers were affected, as were “a small number” of TalkTalk customers and a number of internet users on the KCOM network in Hull. The attack is reported...

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Ofcom to force through 'legal separation' of BT and Openreach

Tuesday, November 29th 2016

Openreach is the part of BT responsible for developing and maintaining the UK’s biggest broadband network, used by providers including Sky, TalkTalk, Plusnet and BT itself. In July, Ofcom set...

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