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Broadband routers hit by nationwide cyber attack

Friday, December 2nd 2016

About 100,000 Post Office broadband customers were affected, as were “a small number” of TalkTalk customers and a number of internet users on the KCOM network in Hull. The attack is reported...

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Ofcom to force through 'legal separation' of BT and Openreach

Tuesday, November 29th 2016

Openreach is the part of BT responsible for developing and maintaining the UK’s biggest broadband network, used by providers including Sky, TalkTalk, Plusnet and BT itself. In July, Ofcom set...

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Black Friday: TalkTalk offers free Sky Sports and scraps fibre set-up fee

Thursday, November 24th 2016

The provider has also dropped the set-up charge for its fibre broadband and TV packages, and has discounts available on both its mobile bundles and movie rentals. The offer of Sky Sports free...

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Smaller broadband providers give the best customer service, says Cable.co.uk

Wednesday, November 16th 2016

Cable.co.uk’s customer satisfaction study found that customers of SSE, which only entered the broadband market in 2014, were the happiest with their provider’s customer service. SSE, best...

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TalkTalk will spend £20m expanding its Ultra Fibre Optic network in York

Tuesday, October 25th 2016

Working with infrastructure provider CityFibre, the companies rolled out Ultra Fibre Optic, or UFO, to an initial 14,000 homes last year and have since signed up more than 2,400 customers to the...

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Virgin's network expansion boosts fibre broadband options in York

Wednesday, October 19th 2016

The expansion is part of Project Lightning, a £3bn investment by the provider in its UK network. Virgin is promising speeds of up to 200Mbps for residential customers and up to 300Mbps for...

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BT's fibre broadband speed claims broke advertising rules

Wednesday, October 12th 2016

The telecoms giant claimed BT Infinity 1 offers “the fastest fibre speeds as standard” in a TV ad starring Ryan Reynolds, a newspaper ad and on its website. The Advertising Standards...

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TalkTalk gets record £400,000 fine for failing to prevent cyber attack

Wednesday, October 5th 2016

The fine is the biggest ever issued by the Information Commissioner’s Office and follows an in-depth investigation by the ICO. Information Commissioner Elizabeth Denham said: “TalkTalk’s...

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TalkTalk merges line rental charges ahead of advertising rule change

Tuesday, October 4th 2016

It follows Vodafone in moving to a new ‘all-in’ pricing structure. From 31 October, providers not including the cost of line rental in their headline price are likely to break new...

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BT is the UK's most complained-about broadband provider

Wednesday, September 28th 2016

The communications regulator received 26 complaints about the telecoms giant per 100,000 customers between April and June 2016. It is the first time since its inclusion in Ofcom’s broadband...

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