Consumers get more protection from shock bills on stolen mobiles

Monday, March 23rd 2015

EE, O2, Three, Virgin Media and Vodafone have all signed a voluntary agreement to offer consumers a £100 ‘liability cap’ – a limit set on a certain party's liability – for their pay monthly...

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Customers duped by 'fictitious' mobile coverage maps

Friday, March 13th 2015

Several customers have told that they switched networks based on their coverage maps, only to find out they could not get any reception in the area they live. Operators’ coverage...

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Government 'threatened' UK network operators into taking action on mobile 'not-spots'

Wednesday, February 4th 2015

John Whittingdale, who chairs the commons culture, media and sport committee, said operators had only agreed to the £5bn investment in mobile infrastructure to cut not-spots because they were...

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Mobile network operators forced to commit to 90% coverage of UK landmass by 2017

Monday, February 2nd 2015

This should cut the number of ‘not-spots’ – areas with no mobile coverage – by two thirds and the number of ‘partial not-spots’ – areas not served by all four networks – by...

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Proposed merger of Three and O2: No immediate effect on customers

Monday, January 26th 2015

On Friday both companies confirmed that Hutchison Whampoa, which owns Three, has entered into exclusive talks with O2 owner Telefonica about a potential acquisition of the company’s O2 UK...

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‘Common sense’ approach needed to eradicate mobile not-spots

Tuesday, December 30th 2014

Andrew Miller, chair of the commons science and technology committee, said there needed to be more “clarity of thinking” between mobile operators and planning officials up and down the country to...

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Government missed chance at UK mobile industry reform - Phone Co-op

Wednesday, December 24th 2014

Vivian Woodell said the plan to reduce not-spots, announced by culture secretary Sajid Javid last week, did nothing to address the dominance of Vodafone, O2, Three and EE in the market. The four...

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Not-spot solution a 'stitch-up' between government and mobile networks - Phone Co-op

Monday, December 22nd 2014

Culture secretary Sajid Javid last week announced a ‘binding agreement’ with Vodafone, O2, Three and EE to improve the UK’s mobile coverage. The four network operators will invest £5bn over...

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Discontinuation of Three Mobile One Plan 'a joke' - customers

Thursday, December 11th 2014

Three stopped selling its popular ‘all you can eat data’ package in March and removed the unlimited tethering option. But now users have been told they will have to switch to an alternative...

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Concerns over national mobile roaming security risks unfounded, says ISPA chair

Thursday, November 27th 2014

James Blessing, chair of the Internet Service Providers’ Association (ISPA), said fears that allowing users to switch onto other networks when their own isn't available would make them harder to...

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