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O2 offers free screen replacement service – but only for certain handsets

Monday, September 11th 2017

The new service means eligible customers will be able to get the screen replaced once during their 24-month contract free of charge. Free screen replacements are available for the Samsung Galaxy...

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Three to refund customers contacting loved ones after Hurricane Irma

Wednesday, September 6th 2017

Earlier today Three tweeted: “Customers affected by the hurricanes in the Caribbean, please don’t worry about using your phone to contact loved ones during this time. We’ll reimburse all...

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Three's new mobile network SMARTY offers a refund on unused data

Tuesday, September 5th 2017

The new MVNO, called SMARTY, charges a standard amount per GB of data whether its included in your plan or not. It also promises to refund customers for any data they don’t use at the end of...

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Samsung Galaxy Note8 available to pre-order from UK providers

Thursday, August 24th 2017

The phone features a 6.3-inch ‘infinity’ screen and an enhanced ‘S pen’ that allows you to easily create animated texts and gifs. It also has two 12 megapixel rear-facing cameras – a...

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KCOM fined £900,000 after customers left unable to call 999

Tuesday, August 8th 2017

The Hull-based provider’s emergency call service failed for around four hours overnight between 27 and 28 December 2015, something KCOM attributed to flooding in a telephone exchange in York in...

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EE named UK's top mobile network - but Vodafone and Three on top in devolved nations

Thursday, July 27th 2017

But it’s a different story in three of the four home nations, with Vodafone winning in Northern Ireland and Three coming out on top in Scotland and Wales. EE was named best performing operator...

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BT tops Ofcom list of broadband complaints

Wednesday, June 28th 2017

The telecoms giant generated 34 complaints to the regulator per 100,000 customers between January and March this year. TalkTalk was the second most complained-about broadband provider with 29,...

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Three fined £1.9m after customers were unable to call emergency services

Friday, June 16th 2017

The telecoms watchdog said Three broke an important rule that ensures people can contact emergency services at all times. Phone networks should be configured in such a way that even when there...

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EE still the best mobile network in London - but rivals are catching up

Thursday, May 25th 2017

Analysis of the capital’s networks by mobile testing firm RootMetrics saw EE come out on top in three out of six categories. The operator was ahead of its rivals in terms of overall...

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Ofcom plans to let consumers switch mobile providers by text

Monday, May 22nd 2017

The regulator is proposing that customers send a free text to the provider they want to leave in order to obtain a unique code. Customers will then need to pass on the code to their new...

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