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Virgin Media promises broadband fix for problem-hit Crawley customers

Tuesday, April 7th 2015

Virgin previously came under fire from customers in the West Sussex town who had suffered months of problems with its broadband service. Several customers told Cable.co.uk they had suffered a...

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Virgin Media claims of ‘unlimited’ mobile data were misleading

Wednesday, April 1st 2015

The Advertising Standards Authority (ASA) received seven complaints which claimed that the term “unlimited data” was misleading in relation to a number of Virgin Media mobile tariffs. The ASA...

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Sky Sports Android app launched for Virgin Media customers

Tuesday, March 31st 2015

The streaming app, previously only available for Apple devices, means sports fans can watch Sky Sports 1 to 5, Sky Sports F1 and Sky Sports News HQ live on Android devices on a 3G, 4G or wi-fi...

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How much does broadband installation cost?

Monday, March 23rd 2015

Many internet service providers charge their customers a fee to install a new broadband connection. The costs have come down, and some providers offer to do it for free. Installation charges...

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Consumers get more protection from shock bills on stolen mobiles

Monday, March 23rd 2015

EE, O2, Three, Virgin Media and Vodafone have all signed a voluntary agreement to offer consumers a £100 ‘liability cap’ – a limit set on a certain party's liability – for their pay monthly...

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Cancelling Virgin Media

Thursday, March 19th 2015

If you’re unhappy with Virgin Media, or you’re moving house and Virgin isn’t available in your new area, you may wish to cancel and switch to another provider. The method and...

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Can I keep my email address if I change broadband provider?

Friday, March 13th 2015

If you switch internet service providers you can lose access to your email account. However, some providers let you keep this service even if you decide to cancel your contract. To avoid...

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Over 60% of football fans have cut back on spending to keep watching TV games

Thursday, March 12th 2015

The ‘Consumer perceptions of choice, pricing and availability of English Premier League broadcasting report’, commissioned by Virgin Media, found that fans admitted to going out less, buying...

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Virgin Media caught out on 'contradictory and confusing' data protection doublespeak

Friday, February 20th 2015

The text used by the company has been criticised by legal and data protection experts as failing to comply with current guidelines and potentially breaching data protection laws. When Virgin...

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