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Virgin Media adds French, Polish and Russian TV channels to Worldbox app

Wednesday, April 26th 2017

The new Polish Impreza collection available through Virgin’s Worldbox app is aimed at the 900,000 or so Polish nationals living in the UK. It offers four channels including TVP Polonia, the...

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Pure Broadband offers fibre services over GTC utility network

Wednesday, April 26th 2017

The open-access networks built by GTC already offer customers a choice of providers including Direct Save Telecom, Love Your Broadband, Seethelight and Vfast. GTC’s networks, which also carry...

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Investigation: Why broadband in Britain's new-builds is so dreadful only 1 in 20 homebuilders is confident it's even available

Tuesday, April 25th 2017

Only one of the country’s top 20 developers said fibre broadband was available at all of the properties built by them in the past year. Asked what percentage of homes built in the past 12...

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Is 50Mb broadband fast enough?

Monday, April 24th 2017

The faster your broadband, the more you can do online – but only to a point. Beyond a certain speed, it is a case of diminishing returns. Most providers offer two fibre speeds – up to...

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Virgin Media Business customers to get 350Mbps broadband as standard

Thursday, April 20th 2017

From Tuesday 2 May, new and existing customers will get download speeds of up to 350Mbps and be able to choose from a range of additional options. Voom Fibre, a new service for small and...

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Broadband providers told to 'up their game' as Ofcom publishes customer service data

Wednesday, April 12th 2017

The regulator’s Comparing Service Quality report shows the average call waiting time for broadband customer services is two minutes 51 seconds. Plusnet customers face the longest wait to be...

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Broadband customers paying the price for loyalty, says Citizens Advice

Tuesday, April 11th 2017

Analysis of five providers’ most basic broadband packages found that bills go up by an average of £9.45 a month or £113 a year at the end of a fixed contract period. Citizens Advice said...

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BT dominates Ofcom list of broadband complaints

Wednesday, March 29th 2017

The telecoms watchdog received 33 complaints per 100,000 customers about BT between October and December 2016, putting it top of the list. Plusnet, which is owned by BT, is second on the list...

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Ofcom proposes automatic compensation for broadband failures

Friday, March 24th 2017

Under plans set out by the regulator today, customers who suffer slow repairs, missed appointments or delayed installations would receive money back without having to ask. The compensation would...

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Virgin Media to offer 100Mbps broadband as standard

Wednesday, March 22nd 2017

The provider will also be making speeds of 300Mbps widely available for the first time. Launching the new Virgin Fibre brand today, the company announced an entry-level broadband package faster...

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