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EE and Vodafone take top honours in mobile network tests

Wednesday, November 9th 2016

Two network testing companies – Global Wireless Solutions (GWS) and P3 – carried out separate tests on the UK’s four mobile networks throughout August and September, and published their...

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Mobile roaming would help solve UK's 'not-spot' problem, say MPs

Monday, October 31st 2016

A report by the British Infrastructure Group (BIG) said mobile roaming would help eliminate partial not-spots – areas not covered by one or more mobile network. The report, which is backed by...

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Vodafone fined £4.6m by Ofcom for customer service failings

Wednesday, October 26th 2016

Two separate investigations by the regulator uncovered mis-selling, inaccurate billing and poor complaints handling procedures. Vodafone said it was an “unhappy episode” for the company...

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BT's fibre broadband speed claims broke advertising rules

Wednesday, October 12th 2016

The telecoms giant claimed BT Infinity 1 offers “the fastest fibre speeds as standard” in a TV ad starring Ryan Reynolds, a newspaper ad and on its website. The Advertising Standards...

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London has the UK's best 4G coverage but the slowest speeds

Wednesday, October 5th 2016

OpenSignal’s State of Mobile Networks report uses crowd-sourced data to measure the performance of the UK’s 3G and 4G networks. It found that both 3G and 4G signals were easier to find in...

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TalkTalk merges line rental charges ahead of advertising rule change

Tuesday, October 4th 2016

It follows Vodafone in moving to a new ‘all-in’ pricing structure. From 31 October, providers not including the cost of line rental in their headline price are likely to break new...

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BT is the UK's most complained-about broadband provider

Wednesday, September 28th 2016

The communications regulator received 26 complaints about the telecoms giant per 100,000 customers between April and June 2016. It is the first time since its inclusion in Ofcom’s broadband...

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Vodafone customers to get 'greater transparency' on broadband speeds

Wednesday, September 28th 2016

Under the code, new and upgrading customers are able to view online the minimum and maximum download speeds they are likely to get. Customers unable to achieve their minimum speed 28 days after...

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Campaign helps 75,000 people 'add their voices' to BT Openreach debate

Monday, September 26th 2016

The Fix Britain’s Internet campaign was launched in July by Sky, TalkTalk, Vodafone and the Federation of Communication Services (FCS), and has since won the support of mobile operator Three. It...

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Vodafone launches new technology to block thousands of nuisance calls

Wednesday, September 21st 2016

The new system will stop nuisance and fraudulent calls such as false PPI offers or missed call scams from entering Vodafone’s network. Customers do not need to do anything and won’t even be...

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