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Vodafone chatbot will give customers 'instant answers' but won't replace humans just yet

Wednesday, April 19th 2017

Last week – as well as dropping roaming charges across Europe – Vodafone launched TOBi, a virtual customer service agent offering a web chat service through the provider’s website and, soon,...

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Vodafone drops roaming charges in 40 countries

Wednesday, April 12th 2017

New and upgrading pay monthly customers will not be charged extra for using data in 40 destinations across Europe. Roaming charges within EU countries will be banned after 15 June, when a law...

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EE best network for 4G coverage in most major UK cities

Thursday, April 6th 2017

Mobile testing firm RootMetrics assessed 4G coverage in the UK’s 16 largest metro areas. It found EE offered the most coverage in 13 areas and offers a similar coverage rate in Edinburgh to...

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BT dominates Ofcom list of broadband complaints

Wednesday, March 29th 2017

The telecoms watchdog received 33 complaints per 100,000 customers about BT between October and December 2016, putting it top of the list. Plusnet, which is owned by BT, is second on the list...

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Vodafone confirms price hike of 3.2% for pay monthly customers

Tuesday, March 21st 2017

The announcement follows the latest adjustment to the retail price index (RPI), a measure of the UK’s general rate of inflation published by the Office for National Statistics. All Vodafone...

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Vodafone creates 2,100 new UK customer service jobs

Monday, March 13th 2017

The biggest expansion of Vodafone’s UK employment base in years forms part of a three-year, £2bn programme of investment in its network and services. It will see 800 new jobs created at the...

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Vodafone offers inclusive roaming for pay as you go customers

Wednesday, March 1st 2017

From today, pay as you go customers will be able to enjoy free roaming included in Big Value Bundles. Until 14 June, customers buying a Big Value Bundle will get an additional 100 minutes, 100...

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EE, Vodafone and O2 customers prepare for mobile price hikes

Friday, February 17th 2017

All three are putting up prices in line with an adjustment to the retail price index (RPI) – a measure of the UK’s general rate of inflation. The operators all pointed out that annual prices...

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Seven million more people can access 4G than a year ago

Wednesday, February 15th 2017

Analytics firm RootMetrics has calculated that about 54m people across the UK’s four major operators – EE, O2, Three and Vodafone – can now access 4G, compared to 47m at the end of...

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Vodafone call blocker has stopped 100m nuisance calls

Wednesday, February 8th 2017

The operator stops nuisance, scam and fraudulent calls from entering its network before they reach customers. Vodafone said the majority of blocked calls relate to false PPI offers and accident...

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