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Vodafone says problems that led to £4.6m fine have been resolved

Tuesday, May 16th 2017

The company said customer service levels had also returned to those seen before the implementation of the new system in 2015. Ofcom’s investigation into the billing problems, which saw...

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Mobile providers prepare for EU ban on roaming charges

Thursday, May 11th 2017

Sky today announced it will drop roaming fees on 1 June, allowing customers to use their monthly texts, calls and data in 36 European destinations as they would at home. But from 15 June, such...

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EE offers inclusive roaming 'in more destinations' with new plans

Thursday, May 4th 2017

The provider is also offering inclusive roaming in Europe to all pay monthly and pay as you go mobile customers from 15 June. Roaming charges will be banned within EU countries from that data...

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Vodafone confirms second price hike in two months

Friday, April 28th 2017

The mobile operator has confirmed that out-of-contract pay monthly customers will see between 50p and £3.50 added to their bill. It comes just weeks after Vodafone announced a 3.2% increase...

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Belfast tops list of UK's best mobile networks

Friday, April 28th 2017

Analysis of network performance tests in the UK’s 16 most populated metro areas by RootMetrics saw the Northern Irish city come out on top. Belfast ranked first for network speed, data and...

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Finding a 4G mobile signal in the UK 'a lot easier' than six months ago

Friday, April 21st 2017

OpenSignal, which collects its data from smartphone users who’ve downloaded its app, said all four national operators have seen “substantial bumps” in availability. The company’s latest...

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Vodafone chatbot will give customers 'instant answers' but won't replace humans just yet

Wednesday, April 19th 2017

Last week – as well as dropping roaming charges across Europe – Vodafone launched TOBi, a virtual customer service agent offering a web chat service through the provider’s website and, soon,...

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Vodafone drops roaming charges in 40 countries

Wednesday, April 12th 2017

New and upgrading pay monthly customers will not be charged extra for using data in 40 destinations across Europe. Roaming charges within EU countries will be banned after 15 June, when a law...

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EE best network for 4G coverage in most major UK cities

Thursday, April 6th 2017

Mobile testing firm RootMetrics assessed 4G coverage in the UK’s 16 largest metro areas. It found EE offered the most coverage in 13 areas and offers a similar coverage rate in Edinburgh to...

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BT dominates Ofcom list of broadband complaints

Wednesday, March 29th 2017

The telecoms watchdog received 33 complaints per 100,000 customers about BT between October and December 2016, putting it top of the list. Plusnet, which is owned by BT, is second on the list...

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