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BT is the UK's most complained-about broadband provider

Wednesday, September 28th 2016

The communications regulator received 26 complaints about the telecoms giant per 100,000 customers between April and June 2016. It is the first time since its inclusion in Ofcom’s broadband...

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Vodafone customers to get 'greater transparency' on broadband speeds

Wednesday, September 28th 2016

Under the code, new and upgrading customers are able to view online the minimum and maximum download speeds they are likely to get. Customers unable to achieve their minimum speed 28 days after...

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Campaign helps 75,000 people 'add their voices' to BT Openreach debate

Monday, September 26th 2016

The Fix Britain’s Internet campaign was launched in July by Sky, TalkTalk, Vodafone and the Federation of Communication Services (FCS), and has since won the support of mobile operator Three. It...

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Vodafone launches new technology to block thousands of nuisance calls

Wednesday, September 21st 2016

The new system will stop nuisance and fraudulent calls such as false PPI offers or missed call scams from entering Vodafone’s network. Customers do not need to do anything and won’t even be...

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EU plan to scrap mobile roaming charges goes back to the drawing board

Monday, September 12th 2016

In October 2015, the European Parliament approved a new law banning the extra fees charged to EU travellers making calls, sending texts and using data abroad in the EU. Roaming charges were capped...

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INCA: UK should aim for 80% FTTP broadband coverage by 2026

Thursday, September 8th 2016

INCA, the Independent Networks Cooperative Association, wants ministers to set a more ambitious fibre target as part of a new ‘Gigabit Britain’ strategy. It says pure fibre infrastructure is...

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Providers defend Fix Britain's Internet campaign following criticism by BT

Tuesday, August 16th 2016

The three providers, along with the Federation of Communication Services, launched the campaign last month to “give Britain’s internet users a voice on the future of UK broadband”. ‘Fix...

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Broadband providers want consumers to help 'fix Britain's internet'

Wednesday, July 27th 2016

TalkTalk, Sky, Vodafone and the Federation of Communication Services (FCS) say they want “to give Britain’s internet users a voice on the future of UK broadband”. They are encouraging...

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Apple named Internet Hero at 2016 ISPA Awards

Friday, July 8th 2016

The company was recognised for “defending the principle of encryption and protecting customer security” at last night’s ceremony in London. Apple saw off competition from MPs Jo Cherry, Keir...

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Ofcom figures show EE still most complained-about broadband provider

Friday, July 8th 2016

The communications regulator received 34 complaints about EE per 100,000 customers between January and March 2016. EE has now been named the most complained-about broadband provider for each of...

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